Cashier

Andretti Indoor Karting & Games; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular entertainment venue in North Carolina is seeking an Andretti Associate to deliver exceptional guest service. The role requires a minimum of one year of guest service experience, preferably in a hospitality, restaurant, or entertainment setting. Candidates should possess excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The position involves physical tasks, including standing for long periods and lifting up to 30 lbs. Flexible working hours, including nights and weekends, are required.

Qualifications

• 1+ year prior guest service experience, ideally in hospitality or entertainment.
• Ability to work in a fast-paced, loud environment.
• Capable of using point of sale systems.
• Must be able to lift up to 30 lbs and perform physical tasks.

Responsibilities

• Anticipate and respond to guests in a friendly manner.
• Assist with guest recovery to ensure positive experiences.
• Communicate clearly and professionally with guests and co-workers.
• Work as a team player to meet guest needs.

Skills

Guest service experience

Excellent verbal communication

Attention to detail

Job description

We’re always looking for bright, talented and outgoing people.

An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include:

• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT