Game Room Manager

ASM Global; South Bend (IN); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading entertainment company seeks a part-time staff member for their gaming center in South Bend, Indiana. The role involves scheduling, customer interaction, and maintaining a safe environment. Applicants should have a friendly disposition and be comfortable with technology. This position offers flexible hours mainly during evenings and weekends.

Qualifications

• Must be friendly and communicate effectively with customers, including adults and children.
• Exceptional front-line guest experience skills are necessary.
• Must be outgoing, organized, motivated, and flexible.

Responsibilities

• Schedule staff and assist in training.
• Interact warmly with guests and ensure equipment safety.
• Manage concession inventory and assist with events.

Skills

Communication

Customer Service

Motivation

Organization

Technology Familiarity

Education

College Degree Preferred

Tools

PCs/Consoles

Audio-Visual Equipment

Job description

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Schedule staff
• Aid in the in hiring and training of staff
• Ensure equipment is in safe, working order
• Schedule private parties
• Respond to inquiries on space and rentals
• Interact with building staff
• Enthusiastically greet and welcome our guests into the gaming center
• Guide our guests through their game rental and concession purchase
• Collect payments for experience purchase
• Stock and manage concession inventory, when applicable
• Play games in our venue to learn key details that help us better serve our customers
• Set up/breakdown party room and assist customers with ongoing event as needed
• Sanitize equipment after each use
• General cleaning around the gaming center, including vacuuming, sweeping, mopping, dusting, bathroom duties, stocking supplies, take out trash, etc.
• Ensure safety of guests and equipment, as well as enforce pandemic regulations

Qualifications

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be friendly and communicate effectively with customers, including adults and children providing relevant guest information with a smile and a positive attitude
• Exceptional front-line guest experience skills
• Must be outgoing, organized, motivated and flexible
• Must be interested in gaming and have knowledge of technology
• Must be comfortable taking feedback from management and use it to provide a better customer experience in the future

Education and/or Experience

• College degree preferred
• Experience working with gaming, computer and audio-visual equipment

Skills and Abilities

• Strong communicator
• Familiar with technology (PCs/consoles/lights/audio)
• Strong work ethic
• Highly motivated and dependable
• Positive energy and willing to do what it takes to get the job done.

Hours of Work and Travel Requirements

This is a part time position (10-29 hours/week) mainly evenings and weekends. Training is provided. The current hours of the Bendix Arena Gaming Center are noted below. Shifts would start 30 minutes before and likely end 30 minutes after times noted below.

• Wednesday 5-10 p.m.
• Thursday 5-10 p.m.
• Friday 2 p.m. – 11p
• Saturday 2 p.m. – 11p
• Sunday 2-8 p.m.

Other Special events as scheduled throughout the week at various times

Physical Demands

• Occasional sitting, focusing on and operating a personal computer several times a day.
• Daily sitting, focusing on and operating a personal computer or terminal keyboard to enter data for over 60 minutes at a time.
• Ability to read printed words and numbers in printed form and on computer/terminal monitor.
• Communicate by telephone for up to 30 minutes at a time on a daily basis.
• Stand several times a day for up to 30 minutes to operate photocopier, FAX machine, assist guests.
• Hearing sufficient to clearly hear voices, alarms, bells and horns.
• Performing work through repetitive eye/hand coordination.
• Daily lifting up to 25 lbs. Up to 5 minutes at a time. Daily carrying up to 25 lbs. up to 5 minutes at a time.
• Ability to distinguish color.
• See and distinguish objects or symbols at 20 feet or more and 20 inches or less. Depth perception, peripheral vision and bringing objects into focus.
• Write using pen/pencil or personal computer keyboard for up to 30 minutes at a time on a daily basis.
• Climbing ladders and staircases multiple times per day as needed to pick stock.
• Constant standing, walking, stooping. Constant reaching, handling products.
• Ability to travel by automobile and/or air.
• Must be able to use and operate calculator, PC or terminal, printer, fax, photocopier, telephone, cash register, point of sale terminals, radio frequency terminals, carts, pallet jacks, etc.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.