Game Guide *Seasonal*

The Escape Game, LLC; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game, LLC is seeking seasonal Game Guides in San Francisco (Fisherman’s Wharf) starting November/December and ending by mid-January. You will deliver a five-star guest experience, guide groups through immersive escape rooms, and use our software to monitor progress while keeping the facility pristine.

This role emphasizes hospitality, teamwork, and quick problem-solving. Ideal candidates enjoy fast-paced environments, excel at communication, and can work nights, weekends, and

Qualifications

• Excellent communication skills for guest interactions.
• Flexible availability including nights, weekends and holidays.
• Ability to stand for long periods and handle physical tasks.

Responsibilities

• Welcome and engage groups of 2–12 guests with an upbeat, friendly attitude.
• Guide guests through escape rooms, explaining rules and objectives.
• Monitor game progress using TEG software and ensure smooth wrap-up and recap.
• Reset rooms accurately and efficiently between sessions.
• Maintain clean, orderly facilities and restock supplies as needed.

Skills

Communication

Flexible availability

Stamina

Tools

TEG software

HMI interface

Job description

Seasonal Role: This position will start in Nov/Dec and will conclude by 1/15/27!

We are located in Fishermans Wharf! Copy & paste the link below to learn more about our company and the open position!

https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing

THE ROLE:

Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Game Guides at The Escape Game will lead guests through our escape rooms - thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.

Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.

HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Leading groups of 2-12 in fun, friendly conversation
• Collecting information and making meaningful connections with guests
• Enthusiastically explaining TEG games and products
• Using Game Guide software to monitor games and assist guests
• Using HMI (Human-Machine Interface) to operate our games
• Giving a recap of the experience in the outro
• Ensuring operational excellence on shift by:
  • Ensuring game components function properly
  • Using setup sheets to accurately reset games
  • Cleaning games and TEG's facility
  • Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
  • Restocking inventory
  • Completing necessary reports
• Immediately and graciously resolving service failures
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.
• Align with TEG's Uniform Standards.

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule