Game Facilitator (Store Associate)

Activate Games; Sterling (VA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Competitive wage with incremental pay

Employee assistance program (EAP)

Growth opportunities

Ongoing learning and training

Free gameplay and employee discounts

Fun and dynamic work environment

Casual dress code

On-site parking

Job summary

Activate is seeking energetic team members to guide players through check‑in, support gameplay, and keep the store running smoothly. You will deliver a world‑class guest experience in a fast‑paced, high‑energy environment, where teamwork, reliability, and a passion for gaming and customer service shine.

Ideal candidates are social, confident, and ready to jump into the action, with flexible availability including evenings, weekends, and holidays.

Qualifications

• 1 year of customer service experience is considered an asset.
• Must be flexible and available to work evenings, weekends, and holidays.
• Strong communication skills, multi‑tasking, and time‑management skills.
• Must be a people person – energetic, friendly and outgoing, with the ability to command attention in a crowd of people.

Responsibilities

• Guide players through check‑in and support customers during gameplay to ensure smooth operation.
• Keep the store running at peak performance with a world‑class guest experience.
• Maintain a clean and comfortable work environment and assist with inventory and merchandising as needed.
• Address customer inquiries and escalate issues to a leader when necessary.
• Support the team during peak periods and contribute to a fun, engaging environment for guests.

Skills

Customer service

Communication

Multi-tasking

Time management

People skills

Job description

About Activate

Activate is redefining how the world plays across Canada, the United States, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people – physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges – it’s easy to start, hard to beat.

Enter The Role

You’ll guide players through check‑in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering a world‑class experience. The environment is fast‑paced and high‑energy – perfect for those who are confident, social, and ready to jump into the action. If you love facilitating fun, tackling technical challenges, and levelling up the customer experience, you will thrive in this role.

Responsibilities/Accountabilities

Game Facilitation

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participate with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to gameplay, giving timely aid as necessary
• Handle any malfunctions with support of leader
• Maintain a clean and comfortable work environment

Check‑In Facilitation

• Warmly greet customers when entering or leaving the establishment
• Verify appointment times and explain the check‑in process
• Handle debit, credit, or gift card transactions with customers
• Issue receipts and wristbands
• Answer customer inquiries and involve a leader if the answer is not sufficient

Facility Maintenance

• Clean the facility and washrooms as needed: dusting, vacuuming, using cleaning supplies
• Paint around the main facility, as needed
• Aide the Team Lead in checking inventory of merchandise
• Reset and disinfect wristbands
• Clean and disinfect available lockers and lounge
• Notify leader immediately of game failures or malfunctions
• Touch up equipment; glue props and perform other minor tasks

Working Environment

• Capacity to lift and carry merchandise, supplies, and equipment weighing up to a certain limit for stocking shelves and inventory tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure overall store presentation and organization
• Perform duties while sitting, standing, walking, reaching, stooping, kneeling, crouching, crawling, and communicating with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, and occasional use of a ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Wear personal protective equipment (PPE), properly handle and store cleaning chemicals, and follow established safety protocols
• Must be willing to work various shifts, starting as early as 8 am and ending as late as 1 am

Qualifications

• 1 year of customer service experience is considered an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi‑tasking, and time‑management skills
• Must be a people person – energetic, friendly and outgoing, with the ability to command attention in a crowd of people

Perks

• Competitive wage with incremental pay increase
• Employee assistance program (EAP)
• Level up your career with growth opportunities
• Ongoing learning and training with a focus on technology and innovation
• Free gameplay and employee discounts
• Fun and dynamic work environment
• Casual and comfortable dress code
• On‑site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.