Game Facilitator

Activate Games; San Francisco (CA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Competitive wage with incremental pay increase

Opportunities to grow your career

Free gameplay and employee discounts

Fun and dynamic work environment

Job summary

Activate Games in San Francisco is looking for enthusiastic team members to guide players and ensure a seamless gameplay experience. This part-time role involves customer service, maintenance tasks, and active participation in gameplay.

Ideal candidates should possess strong communication skills and have at least 1 year of customer service experience. The position offers a competitive wage, flexible hours, and a fun working environment.

Qualifications

• 1 year of customer service experience considered an asset.
• Flexible and available to work evenings, weekends, and holidays.
• Strong communication, multi-tasking, and time management skills.
• People person – energetic, friendly, and outgoing, able to command attention in a crowd.

Responsibilities

• Guide players through check‑in and support customers during gameplay.
• Monitor gameplay and provide timely aid as necessary.
• Maintain a clean and comfortable work environment.
• Warmly greet customers upon entering or leaving the establishment.

Skills

Customer service experience

Communication skills

Time management

Energetic and outgoing personality

Job description

About Activate

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges – it’s easy to start, hard to beat.

Job Overview

You’ll guide players through check‑in, support customers during gameplay, and keep the store running at peak performance. The role is all about keeping the action flowing and delivering world‑class experience.

Location: Stonestown store, 3251 20th Ave., Unit 353, San Francisco, CA 94132. This is a part‑time, permanent position.

Core Responsibilities

• Be professional in thought, language, and action.
• Exemplify excellence in facilitation, giving customers a great experience.
• Brief new groups thoroughly but concisely prior to starting their experience.
• Observe customers in the gaming area and provide explanation if necessary.
• Participate with customers in games, if needed, to ensure they have an excellent experience.
• Monitor gameplay and provide timely aid as necessary.
• Handle malfunctions with the support of a leader.
• Maintain a clean and comfortable work environment.

Check‑In Facilitation

• Warmly greet customers when entering or leaving the establishment.
• Verify appointment times and explain the check‑in process.
• Handle debit, credit, or gift card transactions with customers.
• Issue receipts and wristbands.
• Answer customer inquiries and involve a leader if the answer is not sufficient.

Facility Maintenance

• Clean facility and washrooms as needed: dusting, vacuuming, and using cleaning supplies.
• Paint around the main facility, as needed.
• Assist the Team Lead in checking inventory of merchandise.
• Reset and disinfect wristbands.
• Clean and disinfect available lockers and lounge.
• Notify the leader immediately of game failures or malfunctions.
• Touch up equipment, glue props, and perform other unskilled tasks.

Working Environment

• Lifts and carries merchandise, supplies, and equipment as required.
• Bends, stoops, and reaches to access merchandise, perform cleaning and maintenance tasks, and ensure overall presentation.
• May sit, stand, walk, reach with hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time.
• Lifts up to 50 lbs consistently and stands for extended periods, typically 8 hours.
• Regular use of maintenance equipment such as hand and power tools, and occasional use of ladder.
• Comfortable working in an environment with bright flashing lights, loud music, and fog.
• Wears personal protective equipment, properly handles and stores cleaning chemicals, and follows established safety protocols.
• Works various shifts, starting as early as 8 am and ending as late as 1 am.

Perks

• Competitive wage with incremental pay increase.
• Opportunities to grow your career.
• Ongoing learning and training focusing on technology and innovation.
• Free gameplay and employee discounts.
• Fun and dynamic work environment.
• Casual and comfortable dress code.
• On-site parking.

Qualifications

• 1 year of customer service experience considered an asset.
• Flexible and available to work evenings, weekends, and holidays.
• Strong communication, multi-tasking, and time management skills.
• People person – energetic, friendly, and outgoing, able to command attention in a crowd.

Legal and Equal Opportunity

Successful completion of a criminal record check is a condition of employment.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest; only those selected for interviews will be contacted.