Game Facilitator at Activate Games

Activate Games; Lexington (KY); On-site; USD 17,000 - 18,000; Full time

Job summary

Activate Games in Lexington, KY is hiring a Game Facilitator to welcome players, handle reservations, and guide groups through an immersive gaming experience. You will assist with check-in, explain game rules, monitor play, and help maintain the game rooms while offering friendly, high-quality customer service.

Starting pay is $12.00 per hour with a $1.00 raise to $13.00 after training, and the role requires flexible evenings and weekend availability until 1:00am.

Qualifications

• Strong communication, multi-tasking and time management skills.
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
• Customer service experience is an asset

Responsibilities

• Check customers in, take payments and make reservations.
• Brief new groups prior to the start of the game;
• Monitor customers in the gaming area and provide explanation if necessary;
• Participating with customers in games if needed to ensure customers have an excellent experience;
• Maintain the rooms by cleaning, painting, and any required maintenance;
• Troubleshoot, identify and make minor repairs in the event of a malfunction.

Skills

Strong communication

Multi-tasking

Time management

People person

Customer service experience

Job description

Game Facilitator - Full and Part time

Activate is a state of the art facility with a wide variety of gaming experiences. You and your group enter inside a video game experience and become the players to actively and mentally complete challenges. We are currently seeking passionate and customer service savvy professionals in the role of Game Facilitator.

Starting pay is $12.00 hourly, $1.00 raise to $13.00 after training is complete.

Key Responsibilities:

• Check customers in, take payments and make reservations
• Brief new groups prior to the start of the game;
• Monitor customers in the gaming area and provide explanation if necessary;
• Participating with customers in games if needed to ensure customers have an excellent experience;
• Maintain the rooms by cleaning, painting, and any required maintenance;
• Troubleshoot, identify and make minor repairs in the event of a malfunction;

Required skills and Qualifications:

• Strong communication, multi-tasking and time management skills
• Ability to adapt to unforeseen situations in a calm and efficient manner
• Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people.
• Customer service experience is an asset
• Must be flexible and available to work evenings and weekends until 1:00am
• Some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs.

Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.