Game Facilitator at Activate Games

Activate Games; Birmingham (AL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

401(k)

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Job summary

Activate Games is seeking a Full and Part-Time Game Facilitator who is active, personable, and service-oriented to greet guests, process check-ins, take payments, and guide groups through experiences.

In this role you will interact with customers, explain how the games work, maintain game rooms, handle basic troubleshooting, and ensure every guest has a memorable and enjoyable time. Availability includes evenings, weekends, and holidays.

Qualifications

• Strong communication, multi-tasking, and time management are essential for handling guests and operations.
• Flexibility to work evenings, weekends, and holidays is required.
• Ability to adapt to unforeseen situations calmly in a fast-paced setting.
• Energetic, friendly, and outgoing personality capable of engaging crowds.
• Willingness to perform basic troubleshooting and maintenance on equipment.

Responsibilities

• Check customers in, take payments, and make reservations.
• Brief new groups prior to the start of the game.
• Monitor customers in the gaming area and provide explanations if needed.
• Participate with customers in active games to ensure a great experience.
• Maintain game rooms with cleaning, painting, and upkeep.
• Troubleshoot and perform minor repairs in case of malfunctions.

Skills

Strong communication

Multi-tasking

Time management

Flexibility

Evenings/weekends/holidays

People skills

Customer service

Troubleshooting

Job description

Full and Part-Time Game Facilitator
We are currently seeking active, passionate, and customer service-savvy professionals for the role of Game Facilitator.

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement

Full and Part-Time Game Facilitator
We are currently seeking active, passionate, and customer service-savvy professionals for the role of Game Facilitator.

This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.

Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become the players to actively and mentally complete challenges.

Key Responsibilities

• Check customers in, take payments, and make reservations
• Brief new groups prior to the start of the game;
• Monitor customers in the gaming area and provide explanations if necessary;
• Participating with customers in active games if needed to ensure customers have an excellent experience;
• Maintain the rooms by cleaning, painting, and any required maintenance;
• Troubleshoot, identify, and make minor repairs in the event of a malfunction;

Required Skills and Qualifications

• Strong communication, multi-tasking, and time management skills
• Must be flexible and available to work evenings, weekends, and holidays
• Ability to adapt to unforeseen situations in a calm and efficient manner
• Must be a people person - energetic, friendly, and outgoing, with the ability to command attention in a crowd.
• A strong customer service orientation with a commitment to delivering an exceptional customer experience.
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability
• Some troubleshooting and technical ability that can be applied to a wide variety of equipment repair/maintenance needs.

Activate provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.