Galley/Kitchen Supervisor | City Cruises Baltimore

American Queen Voyages; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Galley Supervisor to lead kitchen operations in Baltimore. This role involves managing kitchen staff, ensuring adherence to health and safety standards, and enhancing service quality aboard cruises. If you thrive in a fast-paced environment and have a passion for culinary excellence, this opportunity is perfect for you. Join a team that values creativity and cooperation, and be part of delivering exceptional experiences on the water. Your leadership will play a key role in maintaining high standards and guest satisfaction.

Qualifications

• Experience in kitchen management and adherence to sanitation codes.
• Ability to train and manage kitchen staff effectively.

Responsibilities

• Manage the kitchen staff and ensure high standards of service.
• Maintain communication between kitchen and other departments.
• Participate in training and scheduling of kitchen staff.

Skills

Team Management

Communication

Sanitation Standards

Problem Solving

Education

Culinary Degree

Food Safety Certification

Job description

City Cruises is seeking a Galley Supervisor for the Baltimore, MD operation.

About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Galley Kitchen Supervisor, in conjunction with the sous chef, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation satisfaction while maintaining a high level of profitability.

About You:

This person will be adaptable, dynamic, and embody City Experience’s RESPECT Service System.

Essential Duties & Responsibilities:

Cruise Execution:

• Act as the on-duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual.
• Maintain continuous communication with the back of the house and restaurant management regarding staff and operations.
• Provide input regarding shipmate relations.
• Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation.
• Maintain close liaison between the kitchen and other departments including the front-of-the house.
• Recommend programs that improve the level of service and product quality.
• Execute other projects as assigned by management.

Kitchen Team Management:

• Participate in training of all new kitchen staff.
• Participate in scheduling kitchen staff according to staffing matrix.
• Adhere to Company’s performance management guidelines for all discipline and termination situations.
• Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef with regard to the development/career growth plans for each member.
• Recommend to the Kitchen