Galley/Kitchen Supervisor | City Cruises Baltimore

City Experiences; Baltimore (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Galley Supervisor to lead kitchen operations in a vibrant cruise environment. This role involves managing kitchen staff, ensuring high standards of sanitation, and delivering exceptional guest service. The ideal candidate will thrive in a fast-paced setting, embodying the company's RESPECT Service System. Join a passionate team dedicated to creating unforgettable experiences on land and water, where your contributions will directly enhance guest satisfaction and operational excellence. If you possess strong leadership skills and a commitment to quality, this opportunity is perfect for you.

Qualifications

• Minimum 2 years kitchen experience in high volume environment.
• 1 year of kitchen staff management experience preferred.

Responsibilities

• Manage kitchen staff and ensure adherence to sanitation codes.
• Resolve guest service issues and maintain high service standards.

Skills

Guest Service Skills

Kitchen Management

Communication Skills

Problem-Solving

Sanitation Knowledge

Education

High School Diploma

Culinary Training

Tools

ServSafe Certification

Job description

City Cruises is seeking a Galley Supervisor for the Baltimore, MD operation.

About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Galley Kitchen Supervisor, in conjunction with the sous chef, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation satisfaction while maintaining a high level of profitability.

About You:

This person will be adaptable, dynamic, and embody City Experience’s RESPECT Service System.

Essential Duties & Responsibilities:

Cruise Execution:

• Act as the on-duty galley kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual
• Maintain continuous communication with the back of the house and restaurant management regarding staff and operations
• Provide input regarding shipmate relations
• Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
• Maintain close liaison between the kitchen and other departments including the front-of-the house
• Recommend programs that improve the level of service and product quality
• Execute other projects as assigned by management

Kitchen Team Management:

• Participate in training of all new kitchen staff
• Participate in scheduling kitchen staff according to staffing matrix
• Adhere to Company’s performance management guidelines for all discipline and termination situations
• Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef with regard to the development/career growth plans for each member
• Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of each member
• Develop positive working relationships with city department heads and peers
• Participate in the development strong teamwork within the staff
• Help develop shipmate incentive programs

Guest Service:

• Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
• Participate in implementing and maintaining effective safety programs in conjunction with the Operations Department
• Maintain high standards of sanitation in accordance with company’s standards and in accordance with health department codes & requirements

Other:

• Participate in fleet-wide task forces as requested
• Additional job duties assigned

Requirements & Qualifications:

• High school diploma or equivalent required
• Minimum of two (2) years of total kitchen experience in full-service/banquet, high volume environment
• One (1) year of kitchen staff management experience preferred
• Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
• ServSafe Certified
• Able to manage multiple priorities/tasks
• Ability to establish and maintain effective working relationships
• Ability to communicate effectively in oral and written form
• Must be able to effectively understand and convey written and verbal information to coworkers and guests
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods without sitting
• The nature of the work may be strenuous and the work environment may be warm
• Required to lift and move heavy items such as cases of provisions and large containers of prepared foods
• Will be required to be available for work on all major holidays
• Must meet minimum state age requirements
• Ability to read, write, and speak English to comprehend and communicate job functions

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.