Gallery Host

Hyatt Hotels Corporation; Park City (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Gallery Host in Park City, where you'll create a welcoming environment for guests. Responsibilities include assisting with check-in/check-out, handling inquiries, and providing exceptional service. Full-time employees enjoy a comprehensive benefits package, including medical and dental insurance, paid time off, and a 401(k) plan. Be part of a supportive team that values growth and success.

Benefits

Medical, Dental, and Vision insurance

Disability income (short-term and long-term)

Paid Time Off

401(k) Retirement Plan

Qualifications

• Minimum of one month related experience or equivalent training.
• Strong ability to read, write, and speak English.

Responsibilities

• Assist guests with check-in and check-out, verifying registration details.
• Respond to guest inquiries and coordinate special service arrangements.
• Prepare and serve food and beverages, maintaining cleanliness.

Skills

Customer Service

Problem-Solving

Communication

Multi-tasking

Reliability

Tools

Microsoft Office

Job description

The Gallery Host creates a brand-specific experience (e.g., Hyatt) for our guests by offering a welcoming, helpful, and exceptional service environment, ensuring a clean, comfortable, and inviting atmosphere.

Qualifications

• Minimum of one month of related experience or an equivalent combination of training and experience.
• Previous customer service experience in a hotel or related field preferred.
• Strong ability to read, write, and speak English.
• Ability to learn quickly and work in a fast-paced environment with constant guest interaction.
• Basic computer skills, including knowledge of Microsoft Office (Word, Excel).
• Problem-solving skills with the ability to develop alternative solutions and maintain composure in emotional situations.
• Ability to multi-task effectively.
• Ability to handle difficult or emotional customer situations promptly and professionally.
• Maintain professionalism and treat others with respect and consideration.
• Knowledge of and adherence to policies, procedures, safety, and security protocols.
• Excellent communication skills, both oral and written, tailored to the audience.
• Punctuality and reliability to meet work schedule demands, including occasional outside hours based on business needs.

Job Responsibilities

• Assist guests with check-in and check-out, verifying registration details, balancing the bank, posting charges, and providing additional assistance such as luggage handling, directions, wake-up calls, and reservations.
• Respond to guest and visitor inquiries, coordinate special service arrangements, and inform guests about hotel amenities and services.
• Answer hotel telephones courteously following brand standards.
• Prepare, stock, serve, and clean food and beverages, adhering to recipes and presentation standards; operate POS systems confidently.
• Assist with food orders, serve food and beverages professionally and promptly, and maintain a clean environment during service.
• Follow operational policies, including cash handling, safety, and security procedures, to ensure consistent guest satisfaction.
• Perform other duties as assigned.

After an initial waiting period, full-time employees are eligible for a benefits package, including:

• Daily Pay options—ask your Recruiter for details.
• Medical, Dental, and Vision insurance.
• Disability income (short-term and long-term).
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Explore the best of Park City at Hyatt Place Park City, featuring modern accommodations, a year-round outdoor heated pool, onsite ski rental shop, and proximity to major ski resorts. We are committed to providing exceptional guest service and fostering a supportive, collaborative team environment that celebrates successes and encourages growth. Join us to grow, succeed, and belong!

Application deadline for Colorado positions: This position is at a location where Hyatt is not the employer; employment benefits are managed by a third-party management company.

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