Gainesville Glows - Guest Experience Associate

Atlanta-Botanical-Garden-Inc; Gainesville (GA); On-site; USD 18,000 - 23,000; Part time

Job summary

Atlanta Botanical Garden is seeking a part-time Guest Experience Associate for Gainesville Glows, a seasonal event in the Gainesville area. You will greet guests, scan tickets, handle will-call, assist gift shop purchases, and help with admissions while promoting memberships.

The role requires a customer-focused attitude, flexibility to work weekends, evenings, and holidays, and basic math plus computer skills. Training begins in early November and runs through January 5th.

Qualifications

• Preferred 1 year of retail experience.
• Strong customer service skills; experience working in a customer-focused capacity.
• Flexibility of schedule to work shifts including weekends, evenings, and holidays.
• Experience with POS systems preferred.
• Multi-tasking and organizational abilities.
• Basic math and computer skills required.

Responsibilities

• Greet arriving guests.
• Maintain orderly lines and scan tickets.
• Assist with will-call tickets.
• Process all admission POS transactions.
• Promote and actively sell annual garden memberships.
• Assist guests with Gift Shop purchases from the merchandise carts.
• Answer guest questions.

Skills

Retail experience

Customer service

Flexible schedule

POS experience

Math & computers

Tools

POS systems

Job description

Description

Gainesville Glows transforms the Gainesville Garden into a winter wonderland featuring sparkling light displays, interactive installations, festive experiences and larger-than-life displays throughout the woodland.

The Gainesville Glows Guest Experience Associate is a part-time seasonal team member supporting ticketing sales, admission to the event, will call tickets, gift shop sales, merchandise cart sales and various other duties. This is a customer-facing role requiring flexibility, initiative, and a positive attitude.

This position is a part-time temporary position that will start early November and may continue through January 5th.

Application Deadline: October 30th

Open Interviews

• September 17th, 3pm – 7pm
• September 18th, 10am – 2pm
• October 29th, 3pm -7pm
• October 30th, 10am – 2pm

Required Training

November 9th, 12th, and 17th (Daytime)

Exhibit Debuts

November 18th

Pay

$15/hour

Key Responsibilities

• Greet arriving guests
• Maintain orderly lines
• Scan tickets
• Assist with will-call tickets
• Process all admission Point of Sale (POS) transactions and functions
• Promote and actively sell annual garden memberships
• Assist guests with Gift Shop purchases both inside and outside from the merchandise carts
• Answer guest questions

Requirements

• Preferred 1 year of retail experience
• Strong customer service skills; experience working in a customer-focused capacity
• Flexibility of schedule to work shifts including weekends, evenings, and holidays
• Experience with POS systems preferred
• Multi-tasking and organizational abilities
• Basic math and computer skills required

Physical Requirements

• Must be able to stand/walk 90% of time
• Position requires visual acuity to read details presented on a computer screen
• Manual dexterity to operate a computer keyboard and card swipe reader
• Ability to lift and carry up to 40 pounds
• Must be able to work outside in all weather conditions

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.

It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.

Atlanta Botanical Garden Core Values

• Conservation: We value natural resources and ecosystems, making choices with the long-term sustainability of our planet in mind
• Excellence: We hold ourselves to high standards and expect commitment from each other to contribute to a positive image and reputation for the Garden
• Inspiration: We inspire through the creation of an environment that supports imagination and expression of beauty, providing joy, delight, and a deeper appreciation of plants for everyone
• Integrity: We demonstrate honesty, transparency, accountability, trustworthiness, and ethical behavior, exercising good judgment in our actions and communication
• Respect: We value the diversity of our coworkers, volunteers, and guests, holding each other in the highest regard