FWSP Technical Assistant - Library, Innovation Studio

University of Central Oklahoma; Edmond (OK); On-site; USD 16,531 - 20,664; Part time

Job summary

The University of Central Oklahoma is seeking a student to support the Innovation Studio through daily operations. Responsibilities include assisting users, monitoring equipment, and maintaining an organized workspace. Candidates should have an interest in emerging technologies and excellent verbal communication skills.

Work hours are approximately 15 hours per week, with flexible scheduling required. Prior customer service experience is preferred, and successful candidates must be enrolled at least half-time to be eligible.

Qualifications

• Prior customer service experience preferred.
• Comfortable assisting with hands-on activities and creative projects.
• Dependable and punctual.

Responsibilities

• Support the Innovation Studio with daily operations.
• Assist patrons with Studio equipment and services.
• Maintain an organized and inclusive workspace.

Skills

Interest in emerging technologies

Excellent verbal communication skills

Detail-oriented

Job description

Position Overview

This is a Federal Work Study Program (FWSP) student technical position in which the student will support the Innovation Studio with daily operations by assisting users, monitoring equipment, preparing materials, and helping maintain an organized and inclusive workspace. Additional responsibilities may include answering questions, troubleshooting basic issues, and contributing to a welcoming, creative environment for all Studio visitors.

Hours per Week

15 hours per week. Schedule may include weekday, evening, and weekend hours.

College/Department Overview

The Innovation Studio (IS) connects the Central community to emerging technologies. The IS department is dedicated to facilitating the library’s mission of empowering and supporting transformative learning with software and equipment for creative construction.

Department Specific Job Functions

• Keep the Studio operational and open according to schedule.
• Troubleshoot, document, and inform staff of problems with Studio operations.
• Assist patrons with basics of Studio equipment, hardware, and software including, but not limited to 3D prints, VR systems, Cricut machine, printer, sewing machine, button press, video cameras, audio equipment, laser cutter, and various hand tools.
• Answer a variety of questions regarding Innovation Studio and library services.
• Stay updated on Studio procedures, data collection, emails, and appointments.
• Process 3D print submissions, add prints to the queue, oversee ongoing print jobs, and communicate with patrons about their submissions.
• Serve as Studio ambassador.
• Cover supervision of Studio in the absence of staff.
• May participate in professional development or continuing education activities.
• Assist professional and support staff with various tasks.
• Perform other related duties as assigned.

Enrollment Requirements

• Fall/Spring Semesters: All student employees must be enrolled at least half‑time to be eligible to work any UCO student position. Half‑time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. F1/J1 Visa students must be enrolled full‑time to be eligible to work as a student employee. Full‑time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.
• Summer Semester: To work in a regular student position during the summer semester, students must be enrolled in at least 3 summer credit hours or be enrolled in the upcoming fall semester in the minimum credit hours required for their classification and employment type. Students enrolled in fewer than 3 summer credit hours will be subject to FICA taxes during the summer term, which apply to both the student and the department. For Federal Work Study Program (FWSP) positions, students must be enrolled in at least 6 credit hours (undergraduate) or 5 credit hours (graduate).
• New incoming students are not eligible for student employment until the semester in which they begin classes.
• Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions.
• Contact [e-mail] for more information.

FWSP Requirements

To be considered for Federal Work Study Program (FWSP) employment, you must be awarded work study through the Office of Financial Aid & Scholarships. Please be aware, the summer FWSP award is a separate application process, and is not included with the fall/spring FWSP award. Contact Financial Aid for more information. Enrollment requirements for FWSP employment are the same each semester. Undergraduates must be enrolled in a minimum of 6 credit hours, and Graduates must be enrolled in a minimum of 5 credit hours. If a student is enrolled in their final semester and the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of remaining credit hours needed to graduate and the anticipated graduation date) and provide the letter to the hiring department for submission to Human Resources. Contact [e-mail] for more information.

Qualifications/Experience Preferred

Prior customer service experience preferred.

Knowledge/Skills/Abilities

• Interest in emerging technologies and willingness to learn basic equipment operations.
• Comfortable assisting with hands‑on activities and creative projects.
• Comfortable interacting with a diverse campus community in a professional manner.
• Excellent verbal communication skills for assisting walk‑in visitors and answering phone calls.
• Sensitivity of intercultural communication.
• Excellent written skills.
• Ability to work scheduled shifts consistently.
• Dependable and punctual.
• Good interpersonal skills.
• Detail‑oriented.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.

Information for Applicants

Please be prepared to upload a resume and a cover letter upon applying, in addition to providing three references.