FWSP Student Clerical- Office of Student Advocacy/OS

University of Central Oklahoma; Edmond (OK); On-site; USD 16,531 - 20,664; Part time

Job summary

A public educational institution is seeking a student clerical position in the Broncho OneStop to assist students with registration and resources. Applicants must be enrolled in the Federal Work Study Program and meet specific credit hour requirements. The role requires excellent communication and customer service skills, with up to 25 hours of work per week.

Qualifications

• Must be enrolled at least half-time during fall/spring semesters.
• International students must be enrolled full-time.
• Must maintain minimum credit hours for Federal Work Study Program positions.

Responsibilities

• Check in students for services and assist with processing forms.
• Connect individuals with Student Advocates or campus resources.
• Perform sorting and filing tasks, and answer phones.

Skills

Excellent written and oral communication skills

Good interpersonal and customer service skills

Sensitivity of intercultural communications

Energetic

Self-motivated

Trustworthy

Detail oriented

Dependable

Punctual

Job description

Position Overview

This is a Federal Work Study Program (FWSP) student clerical position located in the Broncho OneStop which will provide a peer-to-peer resource for students as they navigate enrollment at UCO. The position will check in students for services, assist with processing forms, and connect individuals with Student Advocates or other campus resources. Assist students with accessing their student information in UCONNECT, D2L, the UCO website, and other needed websites.

Hours per Week

Up to 25 hours per week.

College/Department Overview

Broncho OneStop, UCO’s central hub of information, guides students through every step from admission to graduation. Our Student Advocates offer students assistance with questions regarding admissions, advisement, bursar accounts, enrollment, financial aid, degree certification, and student records. Student Advocates strive to help students who start at UCO, finish at UCO. The department works with many offices on campus to make sure students find the resources that help them complete their degrees at UCO.

Department Specific Job Functions

Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs a number of tasks such as posting and recording data. Other duties as assigned.

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half-time to be eligible to work any UCO student position. Half-time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full-time to be eligible to work as a student employee. Full-time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [e-mail] for more information.

FWSP Requirements

To be considered for Federal Work Study Program (FWSP) employment, you must be awarded work study through the Office of Financial Aid & Scholarships. Please be aware, the summer FWSP award is a separate application process, and is not included with the fall/spring FWSP award. Contact Financial Aid for more information.

Enrollment requirements for FWSP employment are the same each semester. Undergraduates must be enrolled in a minimum of 6 credit hours, and Graduates must be enrolled in a minimum of 5 credit hours. If a student is enrolled in their final semester and the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of remaining credit hours needed to graduate and the anticipated graduation date) and provide the letter to the hiring department for submission to Human Resources. Contact [e-mail] for more information.

Knowledge/Skills/Abilities

• Excellent written and oral communication skills.
• Good interpersonal and customer service skills.
• Sensitivity of intercultural communications.
• Energetic.
• Self-motivated.
• Trustworthy.
• Detail oriented.
• Dependable.
• Punctual.

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.