FWS - Advisement and Support Center

Central Carolina Technical College; Sumter (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Central Carolina Technical College is seeking a staff support role to greet students and visitors, answer phones, respond to emails, and assist with class registrations. The position emphasizes accurate record keeping and confidentiality.

You will support advisors, prepare materials for meetings, and help manage advising resources within a collaborative campus environment. Ideal candidates will demonstrate reliability, professional communication, and a willingness to learn.

Qualifications

• Greet and assist students, faculty, staff, and visitors.
• Answer phones, take messages, and direct calls.
• Maintain accurate records and data entry.
• Support advising and class registration processes.

Responsibilities

• Prepare meeting materials.
• Assist with advising resources updates.
• Enter data into Engage/CRM accurately.
• Ensure confidentiality of student information.

Skills

Customer service

Data entry

Phone etiquette

Communication

Job description

Job ResponsibilitiesGreet and assist students, faculty, staff, and visitors in a courteous and professional manner. Answer phones, take messages, and direct calls appropriately. Respond to emails and other communications promptly. Assist with data entry, and maintaining accurate records. Prepare and organize materials for meetings, workshops, or events. Support advisors and assist with registering students for classes. Assist in maintaining and updating advising resources, such as brochures. Enter data and/or sign students into Engage/CRM accurately. Maintain strict confidentiality regarding student information and advisement records.Minimum and Additional Requirements Arrive on time and be present for all scheduled shifts. Notify the supervisor in advance of any absences or schedule changes. Dress appropriately for the office environment. Exhibit a positive attitude and willingness to learn. Communicate effectively with staff, students, and visitors. Work cooperatively with other staff members and contribute to a positive team environment. Be open to feedback and willing to improve performance based on guidance.This position is not eligible for benefits.