Futures Clearing Client Services Manager - Jersey City (Hybrid)

Citibank; Jersey City (NJ); On-site; USD 129,000 - 195,000; Full time

Job summary

A leading bank is seeking a Securities & Derivatives Sr Manager in Jersey City to oversee a team focused on processing transactions and enhancing client services in financial operations. The role requires significant experience in the derivatives market and strong management skills, ensuring compliance while improving service quality and operational efficiency.

Benefits

Medical, dental & vision coverage

401(k)

Paid time off

Wellness programs

Qualifications

• 6-10 years of relevant experience in securities and derivatives.
• People management experience.
• Clear and concise written and verbal communication skills.

Responsibilities

• Develop and implement business initiatives related to securities and derivatives.
• Manage daily performance of post-settlement activities.
• Provide detailed analysis of escalated issues.

Skills

Communication

Problem Solving

Leadership

Education

Bachelor’s Degree

Job description

The Securities & Derivatives Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to process orders and transactions originating from trading desks and branch offices in coordination with the Operations - Transaction Services team. The overall objective of this role is to ensure the seamless delivery of securities and derivatives transactions.

Responsibilities:

• Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement
• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Provide detailed analysis of escalated issues when necessary and recommend actions for resolution
• Contribute to processing standards and expectations for securities and derivatives processing teams
• Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities
• Manage daily performance related to securities and derivatives post-settlement activities of operations processes
• Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements
• Coordinate with internal and external clients to assess service quality and identify areas for improvement
• Act as an advisor to new/junior staff
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience
• People management experience
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Handle day to day queries from external clients as it relates to the listed derivative business
• Must have strong product knowledge of Futures and OTC products and client service experience
• Work directly with clients to streamline offering, address issues and partner internally to provide solutions
• Build strong client relationships
• Solve complex inquiries, conduct discovery and complete due diligence activities for client requests
• Mentor junior staff on a daily basis, serve as a team escalation contact when needed
• Drive complex team initiatives

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Job Family Group:

Operations - Transaction Services

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Job Family:

Securities and Derivatives Processing

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$129,840.00 - $194,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jun 11, 2025

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