Future Opening: Veterinary Receptionist After-Hours Urgent Care

Animal Health Care Center; Madison (WI); Sur place; USD 18 000 - 21 000; Plein temps

Avantages offerts par ce poste

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Résumé du poste

Animal Health Care Center in Madison, WI seeks a dedicated Veterinary Receptionist to join our after-hours urgent care team. You will be the first contact for clients and their pets, creating a welcoming experience while assisting the veterinary team with patient flow and administrative tasks during the 3:30 PM–11:00 PM shift.

Ideal candidates bring veterinary-related experience, strong communication skills, and the ability to stay calm under pressure in a fast-paced environment.

Qualifications

• Previous experience in a veterinary hospital, urgent care, emergency, or animal care setting is preferred.
• Knowledge of veterinary terminology and basic medical procedures is beneficial.
• Proficiency with computers and scheduling systems.
• Strong interpersonal skills, calm under pressure.
• Ability to work evenings Monday–Thursday.

Responsabilités

• Greet clients and their pets promptly and compassionately during potentially stressful situations.
• Assist with intake and registration of urgent and emergency patients.
• Answer phone calls and provide information on urgent care services and policies.
• Communicate wait times and patient flow to clients and team.
• Identify situations needing immediate attention and relay to veterinary staff.
• Schedule follow-up appointments and coordinate patient care as directed.
• Maintain accurate patient records and client information.
• Process payments, estimates, deposits, and medical collections.
• Assist with discharge procedures and veterinary instructions.
• Support the team with basic animal handling when appropriate.
• Maintain clear communication between clients and staff.
• Keep reception and waiting area clean and organized in the evening.
• Handle sensitive client interactions with professionalism and empathy.
• Assist with end-of-day and closing procedures.

Connaissances

Communication

Multitasking

Scheduling software

Compassion

Outils

EMR system

Description du poste

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

We are seeking a dedicated and compassionate Veterinary Receptionist to join our after-hours urgent care team. This position is ideal for someone who thrives in a fast-paced environment and understands that pets and their families may arrive when they are experiencing stressful, unexpected, or urgent medical situations.

As an After-Hours Veterinary Receptionist, you will be the first point of contact for clients and their pets during evening urgent care visits. You will play an important role in creating a welcoming and supportive experience while helping our veterinary team efficiently manage patient flow, communication, and administrative needs.

Schedule

Monday–Thursday, 3:30 PM–11:00 PM

Responsibilities

• Greet clients and their pets promptly and compassionately, creating a calm and welcoming environment during potentially stressful situations.
• Assist with the intake and registration of urgent and emergency patients.
• Answer incoming phone calls and provide information regarding urgent care services, clinic policies, and patient needs.
• Communicate effectively with clients regarding wait times, patient flow, and information requested by the veterinary team.
• Recognize situations that may require immediate attention and promptly communicate concerns to the appropriate veterinary staff.
• Schedule follow-up appointments and coordinate patient care as directed by the veterinary team.
• Maintain accurate and up-to-date patient records, including medical histories and client information.
• Process payments, estimates, deposits, and medical collections accurately.
• Assist with discharge procedures and communicate veterinary instructions to clients as directed.
• Support the veterinary team with basic animal handling or husbandry tasks when appropriate and requested.
• Maintain clear communication between clients, reception staff, veterinary technicians, and doctors.
• Help maintain a clean, organized, and efficient reception and waiting area throughout the evening.
• Handle sensitive and emotional client interactions with professionalism, patience, and empathy.
• Assist with end-of-day and closing procedures as needed.

Requirements

• Previous experience in a veterinary hospital, urgent care, emergency, or animal care setting is preferred.
• Knowledge of veterinary terminology, animal anatomy, and basic medical procedures is highly beneficial.
• Familiarity with veterinary urgent care or critical care environments is a plus.
• Strong communication and interpersonal skills, particularly when working with clients who may be anxious, upset, or facing a pet emergency.
• Ability to remain calm, professional, and compassionate in a fast-paced and sometimes high-stress environment.
• Ability to multitask, prioritize urgent needs, and maintain attention to detail.
• Proficiency with computers, scheduling systems, and electronic medical records.
• Strong teamwork and communication skills.
• Reliable attendance and the ability to work the scheduled Monday–Thursday, 3:30 PM–11:00 PM shift.
• A genuine passion for animal welfare and a commitment to providing exceptional care and service to pets and their families.

Why Join Our Team?

Our after-hours urgent care team plays a critical role in helping pets and their families when they need us most. If you are compassionate, dependable, organized, and able to stay composed in a busy medical environment, we would love to hear from you.

Join us in providing compassionate, efficient, and professional care to pets and their families during the hours when they need it most.

Compensation: $13.00 – $15.00 per hour

Our purpose is to provide the highest quality medicine to our patients while building a trusting relationship with our clients.