Future Opening: Restaurant Manager

CRAVE American Kitchen & Sushi Bar; United States; On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

401K

401K matching

Health insurance

Paid time off

Vision insurance

Job summary

Crave Hospitality Roseville, LLC is seeking a salaried Restaurant Manager to lead daily operations at CRAVE American Kitchen & Sushi Bar. You will oversee guest service, staff scheduling, training, and performance management to ensure exceptional hospitality.

The role requires at least 3 years of supervisory experience, knowledge of POS systems, and strong communication. This exempt position offers a 50-hour work week with competitive benefits.

Qualifications

• High school diploma or GED.
• 3 years of supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience and communication skills.
• Ability to supervise and motivate others while acting as a role model.
• Excellent communication, planning and organizational skills.
• Ability to multi-task and handle interruptions while maintaining service standards.
• Knowledge of supervisory practices and procedures.

Responsibilities

• Provide positive interaction with guests and maintain relationships.
• Manage HR functions including recruitment, selection, orientation, training, scheduling and performance management.
• Implement two-way communication systems (pre-meal, weekly, monthly meetings).
• Maintain positive working relationships with clients and service teams.
• Ensure timely meal service and uphold food quality and safety standards; supervise service.
• Respond to guest complaints promptly by in person or email.
• Schedule staff and approve shift pickups in Hotschedules.
• Train and develop staff to perform duties effectively.
• Brief front-of-house supervisors before service to ensure staff communication.
• Maintain knowledge of service requirements, menus, ingredients, presentation.
• Participate in employee meetings and development; assist with events.

Skills

Customer service

Staff supervision

POS systems

Cash handling

Training and coaching

Communication

Problem solving

Time management

Education

High school diploma or GED

Tools

Aloha

Compeat

Tripleseat

Hotschedules

Microsoft Office

Job description

Full Time • Crave Hospitality Roseville, LLC

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Duties and Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

• Provide positive and proactive interaction with guests and maintains great relationships with guests.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Implements and maintains effective two-way communication systems which reach all staff. (Pre meal, weekly, monthly meetings.)
• Maintain a positive working relationship with clients and service teams.
• Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas. Supervises service during dining hours.
• Responds to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints.
• Schedules staff and approves Hotschedules shift pickups
• Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
• Trains Staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
• Maintain knowledge of service requirements detailed menu selections, major ingredients appearance, texture garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Skills and Qualifications:

• High school diploma or GED
• 3 years of experience, supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience, knowledge of customer service techniques and high quality consciousness.
• Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures
• Effective communication, problem solving, planning, organizational, and creative skills; desire to contribute with innovative ideas
• Manages time effectively and prioritizes tasks for efficient service
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
• ServSafe or Department of Health certification a plus.

Position Type/Expected Hours of Work:

This is a salaried position that is exempt from overtime pay. Our restaurants operate seven (7) days a week, excluding some holidays. A 50 hour work week is expected with hours that vary between 8 AM and 2 AM depending on location.

Culture and Operations:

Our Managers must embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy! Our Managers and Chefs operate closely together to ensure we are always serving the highest quality food and beverage. Continued coaching and developing of all our staff in executing our service and guest satisfaction standards is a must. Our AGMs are leaders in living our Mission, Vision and Values.

The Manager provides leadership and assistance to the General Manager to ensure that all team members are guest-focused and team-focused. The Assistant General Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

Compensation: $62,000.00 per year

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Join the CRAVE Family

Our staff is our family, and our family is passionate about creating memories for our guests. It’s our number one goal to make sure that every single guest has a memorable dining experience, and our CRAVE family is here to make that happen. We anticipate our guests needs, recommend exciting new dishes, introduce them to new flavors, and work extremely hard to make sure that our guests dining experience at CRAVE becomes a fantastic memory of time spent with friends and family.

Our Mission

Do WHATEVER it takes to make EVERY guest happy!

Our Vision

To be the leading purveyor of the spirit of hospitality

Our Values

Great Initial Training and Ongoing Development

From day one your training and development are a key focus!

Generous Food Discount

Enjoy your favorite menu items with our generous food Discount.

Looking to advance your career in the Hospitality Business? With our growth, and eye for talent, the sky is the limit on where you can go with us.

Benefits that go beyond dental and health and are valuable to you!

401K

Putting you in a spot where you can plan for your retirement.

Flexible Scheduling

Your managers working with your to create your best schedule!

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