Future Opening: Operations Manager

CrossMMG, LLC; Colonial Hills (SC); On-site; USD 72,000 - 88,000; Full time

Job summary

CrossMMG, LLC seeks an organized Operations Manager to oversee daily operations for a growing wealth management practice. The role ensures efficient workflows, accurate processing of client requests, and high-quality client service while supporting financial advisors.

The ideal candidate has 3–5 years in financial services operations, familiarity with LPL Financial, CRM systems, and office software. The position is on-site in the United States, with a focus on client onboarding and ongoing

Qualifications

• 3–5 years of experience in financial services operations, wealth management, or a related client service environment.
• Experience processing client/account documentation, transfers, and custodial requests.
• Familiarity with LPL Financial and ClientWorks (preferred).

Responsibilities

• Oversee daily operational activities to ensure efficient and accurate processing of client and account-related requests.
• Manage account opening, transfers, distributions, deposits, and other custodial transactions through LPL Financial.
• Monitor pending transactions, outstanding paperwork, and service requests to ensure timely resolution.
• Develop, implement, and maintain operational procedures to improve efficiency and consistency.
• Identify opportunities to streamline workflows and enhance client experience.
• Provide high-level operational and administrative support to financial advisors and their clients.

Skills

Organizational skills

Attention to detail

Communication skills

Problem solving

Independence

Tools

Outlook

Excel

Word

CRM systems

ClientWorks

Job description

We are seeking an organized, detail-oriented, and proactive Operations Manager to oversee the day-to-day operational functions of a growing wealth management practice. This individual will play a key role in ensuring efficient workflows, delivering exceptional client service, and supporting the firm's financial advisors.

The ideal candidate has experience in the financial services industry, preferably within an independent wealth management or registered investment advisory (RIA) environment, and is comfortable managing multiple priorities while maintaining accuracy, professionalism, and confidentiality.

Duties and Responsibilities

Operations Management

• Oversee daily operational activities to ensure efficient and accurate processing of client and account-related requests.
• Manage account opening, transfers, distributions, deposits, and other custodial transactions through LPL Financial.
• Monitor pending transactions, outstanding paperwork, and service requests to ensure timely resolution.
• Develop, implement, and maintain operational procedures to improve efficiency and consistency.
• Identify opportunities to streamline workflows and enhance the overall client experience.
• Serve as the primary operational liaison between the firm, LPL Financial, and other service providers.
• Maintain organized records and documentation in accordance with firm policies and regulatory requirements.
• Provide high-level operational and administrative support to financial advisors and their clients.
• Coordinate client onboarding, account maintenance, and ongoing service needs.
• Respond to client inquiries regarding account documentation, transfers, and administrative matters.
• Assist with preparing client meeting materials, reports, and follow-up items.
• Proactively identify and resolve service issues while maintaining a high standard of client satisfaction.
• Ensure timely communication with advisors and clients regarding outstanding requests and account activity.

Team Coordination & Process Improvement

• Coordinate daily workflows and priorities among operational and administrative team members, as applicable.
• Establish consistent processes and best practices to support the firm's continued growth.
• Monitor operational deadlines and ensure tasks are completed accurately and efficiently.
• Assist with training and onboarding new operational staff, as needed.
• Collaborate with firm leadership to evaluate operational needs and implement improvements.

Compliance & Recordkeeping

• Ensure operational activities adhere to established firm policies, custodial procedures, and applicable regulatory requirements.
• Maintain accurate client files, records, and supporting documentation.
• Coordinate with the firm's compliance team regarding operational procedures, documentation, and recordkeeping requirements.
• Handle confidential client and financial information with discretion and professionalism.
• Escalate potential compliance concerns or operational errors to the appropriate supervisory personnel.

Qualifications

• 3–5 years of experience in financial services operations, wealth management, or a related client service environment.
• Strong organizational skills with exceptional attention to detail.
• Experience processing account documentation, transfers, distributions, and other custodial requests.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Demonstrated ability to work independently, solve problems, and maintain confidentiality.
• Prior experience working with LPL Financial and its ClientWorks platform.
• Experience within an independent financial advisory practice or RIA.
• Familiarity with CRM systems, financial planning tools, and custodial platforms.
• Experience developing operational processes or coordinating team workflows.
• Understanding of financial services compliance and documentation requirements

Ideal Candidate

The successful candidate is a dependable, solutions-oriented professional who takes ownership of operational responsibilities and enjoys creating structure in a growing practice. They are comfortable working directly with advisors, clients, and custodial partners and understand the importance of delivering an accurate, responsive, and professional client experience.

Compensation: $80,400.00 per year

CrossMMG provides comprehensive HR solutions and administrative services tailored to the needs of client-first firms. From hiring support and onboarding to compliance, benefits, and day-to-day HR guidance, CrossMMG helps streamline the employee experience, so you can focus on growing your business while they support your team.