Furniture Maker

Surface Experts; Jacksonville (FL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Base Salary + Bonus

Company Car

Training & Development

Work/Life Balance

Paid Holidays

Vacation Accrual

Flexible Schedule

New Hire Training

Tools Included

Career Development

Supportive Team

Franchise Operation

Job summary

Surface Experts is expanding our local Jacksonville team and seeks a hands-on Field Technician. You’ll perform furniture-related repairs, using carpentry and fine woodworking skills, with opportunities to learn and grow in a brand-new trade.

Ideal candidates enjoy problem-solving, customer service, and working with a collaborative team. The role offers a structured training program, a company vehicle, and a focus on work-life balance.

Qualifications

• Experience working with your hands in trades.
• Willingness to learn a skill over months.
• Able to follow a formal repair process.

Responsibilities

• On-site for 4+ customers per day.
• Customer service, on-site orders, and follow-ups.
• Work with diverse clients including property management, hotels, movers, builders.

Skills

Hand skills

Carpentry

Woodworking

Color matching

Job description

Benefits

• Bonus based on performance
• Company car
• Training & development

Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.

Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.

A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs

Benefits/Perks

• Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1
• Great Work/Life Balance: No required overtime, no nights, no weekends
• Time Off: Paid holidays and accruable vacation
• Flexible work schedule: Can accommodate midweek appointments
• Paid New Hire Training: Onboarding includes learning alongside a trained technician
• Company Car: Each technician drives a branded company vehicle for job duties
• Tools Included: All necessary tools and product are provided
• Learn a New Trade: Develop skills in a brand new emerging trade
• Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving
• Small Business: Local business with an owner who works alongside the team each day
• Mentorship Opportunities: Ongoing repair training and career development
• Dedicated Help Lines: Technician Support Team on call to assist to questions

Our Core Values

• Serve Others
• Be a Problem Solver
• Trust the Process

Our Mission

Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.

Job Duties and Responsibilities

In the Field Daily

• On the jobsite for 4+ customers per day
• On-site Work Orders, customer service, and follow-ups
• Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.

Customer Service and Communication

• Display world-class customer service for tenants and property management staff
• Track work progress and notes in our CRM/Dispatch tool
• Communicate with support team with questions

Follow Repair Process

• Understand and utilize our unique 5-step repair process
• Employ each tool in your custom tool-kit
• Problem-solve repairs with creativity

We are looking for someone who has experience in making or repairing furniture. You will use your background in carpentry or fine woodworking. Having a good understanding of the different finishes such as lacquer, varnishes, oils and blends is very helpful when assessing how to repair a damaged piece of furniture.

Preferred Qualifications

• Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby
• Experience working in facilities maintenance can be a big plus, but is not required
• An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.
• Willingness to commit to learning a skill that may take months to master.

What We Value

• Attention to detail
• Enjoy working with a team
• Ability to manage your own schedule
• Customer service experience
• Excellent work ethic

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.