Funeral Services Assistant (part-time)

Service Corporation International; San Antonio (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

Service Corporation International in San Antonio, TX is seeking a Funeral Services Assistant to provide clerical and operational support for funeral services. You will greet families, prepare service materials, handle phone inquiries, and assist with visitations, services and transportation as requested by management.

The role requires a high school diploma, prior customer service experience, proficiency with MS Office, a valid driver’s license, and a compassionate, team-oriented attitude.

Qualifications

• Prior customer service experience preferred.
• Proficient with MS Office suite; ability and willingness to learn.
• Clear and concise verbal and written communication skills.

Responsibilities

• Prepares for services by delivering and setting up floral displays, chairs, caskets, urns, photos and keepsakes.
• Performs office duties (phones, fax, multi-line phone system, computer, posting, etc.).
• Assists with visitation, memorial and funeral services, including setup and transport as requested.
• Drives funeral home vehicles for services and family transport.
• Greets and assists client families and visitors entering the office.
• Attends monthly staff meetings and adheres to company policies and procedures.

Skills

Customer service

Communication skills

Compassion

Team player

Education

High school diploma

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.JOB RESPONSIBILITIESPrepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these itemsPrepares documents related to services, cremations, maintenance, as directed by managementAssists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulationsPerforms office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.Run errands such as for floral delivery, picking up of supplies, documents, etcServes as an usher and may park cars or perform any transportation requirements.Drives Funeral Home vehicles for services and picking up familiesEnsures refreshments are available (where allowed by law)Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.Prepares documents related to services, cremations, maintenance etc.,Greets and receives client families and / or other persons entering the office for information and assistanceAccommodates the needs of the family during a service and/or visitationMay wash and clean funeral home vehicles and other client vehicles as required from time to timeMINIMUM RequirementsEducationHigh school diploma or equivalentExperiencePrevious customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn requiredCertification/LicensesValid state driver’s license with an acceptable driving record requiredKnowledge, Skills and Abilities:High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team playerPostal Code: 78212Category (Portal Searching): OperationsJob Location: US-TX - San Antonio