Funeral Services Assistant (part-time)

S.E. Combined Services of Florida; Roanoke (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

S.E. Combined Services of Florida is seeking a Funeral Services Assistant to support funeral operations, greet families, and handle clerical tasks. The role involves assisting with services, transporting remains when needed, and ensuring smooth operations under management guidance.

Candidates should have a high school diploma and prior customer service experience; proficiency with MS Office is preferred. A compassionate, professional demeanor and teamwork are essential in this on-site position

Qualifications

• High school diploma or equivalent required.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and databases; willingness to learn required.
• High level of compassion and integrity; professional behavior expected.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepare documents related to services, cremations and maintenance as directed.
• Assist with preparation of remains, including dressing, lifting, or operation of crematory as permitted by law.
• Perform office duties: answering phones, operating office equipment and computer systems.
• Run errands for floral deliveries and supplies.
• Serve as an usher and assist with parking and transportation as needed.
• Drive funeral home vehicles for services and family transportation.
• Ensure refreshments when allowed by law and assist with visitations and services.
• Greet clients entering the office and provide information and assistance.
• Accommodate family needs during services or visitations; assist with setup as required.

Skills

Customer service

Sales experience

MS Office

Communication skills

Professionalism

Teamwork

Education

High school diploma or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• EducationHigh school diploma or equivalent
• ExperiencePrevious customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/LicensesValid state driver's license with an acceptable driving record required
• Knowledge, Skills and Abilities:High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team player

Postal Code

24012

Category (Portal Searching)

Operations

Job Location

US-VA - Roanoke