Funeral Services Assistant

Service Corporation International; San Gabriel (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Company 401(k) with Company match

Employee Assistance Program

Job summary

Service Corporation International in California seeks a Funeral Services Assistant to provide clerical and administrative support for funeral operations. You will greet families, answer questions, and assist on services while maintaining compassion and professionalism.

Role includes handling flowers, setting up venues, driving company vehicles, and performing office tasks. Requires HS diploma, valid driver's license, and customer service experience.

Qualifications

• Previous customer service and/or sales experience preferred.

Responsibilities

• Prepares for services: delivering and setting up floral arrangements, chairs, caskets, urns, photos, and keepsakes; ensures proper care and storage.
• Prepares documents related to services, cremations, maintenance as directed by management.
• Assists with preparation of remains, including dressing and lifting, or operation of crematory as allowed by law.
• Performs office duties: answering phones, fax, computer, multi-line phone system, debit machine, typing, postage meter, scale, stereo/video system.
• Run errands for floral delivery and supplies.
• Serves as usher and may park cars or handle transportation.
• Drives funeral home vehicles for services and family pickups.
• Ensures refreshments are available where allowed by law.
• Assists with visitations, chapel setup, dressing remains, delivering family items and flowers.
• Greets and assists client families; supports during services and visitations.

Skills

Customer service experience

Sales experience

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education High school diploma or equivalent
• Experience Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Certification/Licenses Valid state driver’s license with an acceptable driving record required
• Knowledge, Skills and Abilities: High level of compassion and integrity Clear and concise verbal and written communication skills Professional behaviors and team player

Pay: $16.50 - $20 an hour

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around and/or handling deceased and working around families and colleagues Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 91776

Category (Portal Searching): Operations

Job Location: US-CA - San Gabriel

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.