Funeral Service Assistant (part-time)

Service Corporation International; San Francisco (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Service Corporation International in San Francisco, CA seeks a Funeral Services Assistant to provide clerical and operational support for funeral services, greet families, and help with visitations and ceremonies. You will prepare items, manage communications, and assist with vehicle transport where needed.

Role requires compassion, reliability, and good communication; prior customer service experience preferred and MS Office skills are beneficial.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases; willingness to learn.

Responsibilities

• Provide clerical and administrative support for funeral operations.
• Greet client families and respond to questions with information on services.
• Prepare for services: floral arrangements, chairs, caskets, urns and keepsakes.
• Assist with visitations, memorial and funeral services: setup, dressing remains, delivery of items.
• Answer phones and operate office equipment; run errands for supplies and deliveries.
• Drive funeral home vehicles for services and family pickups; usher when needed.
• Ensure refreshments are available where allowed by law.
• Prepare documents related to services and cremations; attend monthly staff meetings.

Skills

Customer service

Communication

Compassion

Integrity

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items

Prepares documents related to services, cremations, maintenance, as directed by management

Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.

Run errands such as for floral delivery, picking up of supplies, documents, etc

Serves as an usher and may park cars or perform any transportation requirements.

Drives Funeral Home vehicles for services and picking up families

Ensures refreshments are available (where allowed by law)

Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.

Prepares documents related to services, cremations, maintenance etc.,

Greets and receives client families and / or other persons entering the office for information and assistance

Accommodates the needs of the family during a service and/or visitation

May wash and clean funeral home vehicles and other client vehicles as required from time to time

Education

• High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred

Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

High level of compassion and integrity

Clear and concise verbal and written communication skills

Service Corporation International is North America’s leading provider of death care services, operating numerous funeral homes and cemeteries under the Dignity Memorial® brand.

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