Funeral Services Assistant

Service Corporation International; Florida; On-site; USD 28,000 - 42,000; Full time

Job summary

Service Corporation International in Florida is seeking a Funeral Services Assistant to provide clerical and frontline support for funeral operations, greeting families and handling information with sensitivity. You will prepare services, assist with remains, handle office duties, drive vehicles as needed, and support visitation and ceremonies.

A high school diploma and customer service experience are preferred, with a valid driver's license required.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and databases; willingness to learn.
• Valid state driver’s license with acceptable driving record.
• Compassion and integrity in handling sensitive situations.

Responsibilities

• Prepare for services by arranging floral items, chairs, caskets, and keepsakes.
• Assist with service documents, cremations, and maintenance as directed.
• Answer phones, operate office equipment, and run errands.
• Ushers at services and may park cars; transport families as needed.
• Assist visitation and funeral services with setup and dressing remains.
• Greet clients and provide information; ensure refreshments where allowed.
• Wash and clean funeral home vehicles when required.

Skills

MS Office

Databases

Customer service

Education

High school diploma or equivalent

Tools

Multiline phone system

Fax machine

Debit card machine

Postage meter

Typewriter

Stereo/video system

Job description

Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.JOB RESPONSIBILITIESPrepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these itemsPrepares documents related to services, cremations, maintenance, as directed by managementAssists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulationsPerforms office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.Run errands such as for floral delivery, picking up of supplies, documents, etcServes as an usher and may park cars or perform any transportation requirements.Drives Funeral Home vehicles for services and picking up familiesEnsures refreshments are available (where allowed by law)Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.Prepares documents related to services, cremations, maintenance etc.,Greets and receives client families and / or other persons entering the office for information and assistanceAccommodates the needs of the family during a service and/or visitationMay wash and clean funeral home vehicles and other client vehicles as required from time to timeMINIMUM RequirementsEducationHigh school diploma or equivalentExperiencePrevious customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn requiredCertification/LicensesValid state driver’s license with an acceptable driving record requiredKnowledge, Skills and Abilities:High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team playerPostal Code: 33010Category (Portal Searching): OperationsJob Location: US-FL - Hialeah