Funeral Service Assistant (part-time)

sci; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

SCI in Knoxville, TN is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations and assist families during services and visitations.

You will greet client families, answer questions, and help with preparation and logistics for services, while upholding company policies and compassionate service.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• MS Office suite and databases proficiency required.
• Valid state driver’s license with acceptable driving record.

Responsibilities

• Prepare services by arranging floral items, chairs, caskets, urns, photos and keepsakes for families.
• Prepare service documents for funerals, cremations, maintenance.
• Assist with preparation of remains, including dressing and lifting, as permitted by law.
• Answer phones and operate office equipment and systems.
• Run errands for supplies and flowers.
• Usher, park cars and handle transportation needs for services.

Skills

Customer service

Communication

Compassion

Team player

Sales experience

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred

Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities

High level of compassion and integrity

Clear and concise verbal and written communication skills

Professional behaviors and team player

Postal Code: 37924

Category (Portal Searching): Operations

Job Location: US-TN - Knoxville