Funeral Service Assistant (part-time)

Sci Corp; Fort Wayne (IN); On-site; USD 26,000 - 38,000; Full time

Job summary

Sci Corp is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. The role involves welcoming families, answering questions about services, assisting with funerals and ceremonies, and performing general office duties with courtesy and professionalism.

Ideal candidates will have strong customer service experience, basic MS Office skills, and a willingness to learn company procedures. Attendance at monthly staff meetings is expected.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service or sales exposure is preferred; ability to learn is required.
• Proficiency with MS Office and databases preferred; willingness to learn new tools.

Responsibilities

• Prepare for services by arranging floral items, caskets, photos and keepsakes; ensure proper care and storage.
• Prepare documents for services, cremations and maintenance as directed by management.
• Assist with remains preparation (dressing and lifting) and operate crematory as permitted by law.
• Perform office duties: answer phones, operate fax, multi-line phone system, and other equipment.
• Run errands for flowers, supplies, and documents as needed.
• Serve as usher, assist with transportation and parking as required.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where permitted by law.
• Assist with visitations, memorials, and services: setup, dressing remains, delivery of items.
• Greet families and provide information and assistance at the office.

Skills

Customer service

Communication

Verbal communication

Education

High school diploma

Tools

MS Office suite

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills And Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 46805

Category (Portal Searching): Operations

Job Location: US-IN - Fort Wayne