Funeral Service Assistant

Service Corporation International; Middleburg Heights (OH); On-site; USD 134,000 - 268,000; Part time

Job summary

Service Corporation International is seeking a compassionate Funeral Service Assistant in Middleburg Heights, OH. The role supports funeral operations, greets families, answers questions, and assists during services with a courteous, professional demeanor.

The position requires a high school diploma or equivalent, prior customer service experience, and a valid driver's license. Proficiency in MS Office and teamwork are important components of daily duties in this on-site role.

Qualifications

• Minimum high school diploma or equivalent.
• Customer service experience preferred.
• Valid state driver’s license required.

Responsibilities

• Greet clients and families with empathy and professionalism.
• Answer phones and provide information on funeral and cremation services.
• Set up and arrange floral displays, chairs, caskets, urns, and keepsakes for services.
• Assist with remains preparation as directed and document servicing tasks.
• Work with funeral home staff to support visitations, services, and transportation needs.
• Operate office equipment and basic IT tasks, including filing, scanning and data entry.

Skills

Customer service

MS Office

Communication

Team player

Driver's license

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

## Funeral Service AssistantApply: OH - Middleburg Heights: Part time: Posted Today: Req.167904Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.**Job Responsibilities*** Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items* Prepares documents related to services, cremations, maintenance, as directed by management* Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations* Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.* Run errands such as for floral delivery, picking up of supplies, documents, etc* Serves as an usher and may park cars or perform any transportation requirements.* Drives Funeral Home vehicles for services and picking up families* Ensures refreshments are available (where allowed by law)* Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.* Prepares documents related to services, cremations, maintenance etc.,* Greets and receives client families and / or other persons entering the office for information and assistance* Accommodates the needs of the family during a service and/or visitation* May wash and clean funeral home vehicles and other client vehicles as required from time to time**Minimum Requirements****Education*** High school diploma or equivalent**Experience*** Previous customer service and/or sales experience preferred* Proficient with MS Office suite and databases preferred; ability and willingness to learn required**Certification/Licenses*** Valid state driver’s license with an acceptable driving record required**Knowledge, Skills and Abilities:*** High level of compassion and integrity* Clear and concise verbal and written communication skills* Professional behaviors and team playerPostal Code: 44130Category (Portal Searching): OperationsJob Location: US-OH - Middleburg Heights