Funeral Service Assistant

Service Corporation International; Horizon City (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant to provide clerical and operational support for funeral services in Horizon City, TX. The role includes greeting families, setting up service spaces, handling documents, assisting with remains, and coordinating transportation and logistics.

Strong customer service skills, a high level of compassion, and reliable teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Customer service and/or sales experience preferred.
• Must demonstrate compassion and professionalism.
• Willingness to learn and grow with the team.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepares documents related to services, cremations, and maintenance.
• Assists with preparation of remains and handling per regulations.
• Handles office duties: phones, fax, computer, multi-line phone system, debit card machine, postage, and equipment.
• Runs errands for supplies and documents as needed.
• Acts as usher during services and may assist with car parking.
• Operates funeral home vehicles for services and family transport.
• Ensures refreshments are available when lawful to do so.
• Greet families and provide information to clients entering the office.
• Accommodates family needs during service or visitation.

Skills

Compassion & integrity

Verbal & written communication

Professional demeanor

Team player

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.Job ResponsibilitiesPrepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these itemsPrepares documents related to services, cremations, maintenance, as directed by managementAssists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulationsPerforms office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.Run errands such as for floral delivery, picking up of supplies, documents, etcServes as an usher and may park cars or perform any transportation requirements.Drives Funeral Home vehicles for services and picking up familiesEnsures refreshments are available (where allowed by law)Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.Prepares documents related to services, cremations, maintenance etc.,Greets and receives client families and / or other persons entering the office for information and assistanceAccommodates the needs of the family during a service and/or visitationMay wash and clean funeral home vehicles and other client vehicles as required from time to timeMinimum RequirementsEducationHigh school diploma or equivalentExperiencePrevious customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn requiredCertification/LicensesValid state driver’s license with an acceptable driving record requiredKnowledge, Skills and Abilities:High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team playerPostal Code: 79928Category (Portal Searching): OperationsJob Location: US-TX - Horizon