Funeral Homes Area Manager

Service Corporation International; Spokane (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings plan with company ;

Paid time off

Job summary

Service Corporation International (SCI) is seeking a Location Manager in Spokane, WA to lead financial planning, budgeting, and operations for our funeral home location. You will oversee day-to-day services, ensure regulatory compliance, and drive improvements across processes and safety standards.

The role requires developing teams, managing budgets, and collaborating with market leadership to achieve company goals and service excellence.

Qualifications

• Education: High School Diploma or equivalent; coursework in Finance & Accounting preferred.
• Experience: 7+ years in management with budgeting and cost control.
• Knowledge: financial acumen and business operations.

Responsibilities

• Develop annual business plan, budget, and financial goals.
• Oversee day-to-day operations to meet service and client expectations.
• Lead staff development, discipline, and succession planning.

Skills

Financial acumen

Operations management

People development

Education

High School Diploma

Finance & Accounting courses

Mortuary Science degree (where required)

Tools

MS Office (Word, Excel, PowerPoint)

Job description

JOB RESPONSIBILITIES

Financial Management

Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

Operations

Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff. Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

People Development

Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements. Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership. Other Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company. Develop and implement plans to improve customer satisfaction index and on-line community reviews. Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.

MINIMUM Requirements

Education High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law

Certification/License Location Manager requires applicable state Funeral Director Licensure

Experience At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including mail, word, excel, & power point Local travel up to 20%

Pay: $80,000 yearly

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 99205

Category (Portal Searching): Operations

Job Location: US-WA - Spokane

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.