Funeral Homes Area Manager

Service Corporation International; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts (healthcare

Health Savings Account with Company ±

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary Accidental Death or Dismembr

Dependent Life Insurance

SCI 401(k) with Company match

Employee Assistance Program

Job summary

Service Corporation International–Brooklyn location seeks an experienced Location Manager to oversee daily funeral home operations and drive financial performance. You will develop the annual business plan, manage budgets, and lead a professional staff to meet client family expectations.

Responsibilities include implementing strategies with Market Leadership, ensuring compliance, supervising frontline supervisors, and engaging with community partners to grow sales and service quality.

Qualifications

• High School Diploma or equivalent; 12 hours college courses in Finance & Accounting preferred.
• Technical schooling or degree in Funeral Services / Mortuary Science as applicable; state requirements may apply.
• Bachelor’s degree in Mortuary Science where required by state law.

Responsibilities

• Develop annual business plan and budget with local leadership.
• Monitor and achieve annual financial goals and P&L targets.
• Manage day-to-day operations to exceed client family expectations and ensure compliance.
• Lead frontline supervisors and develop staff through performance management.

Skills

Financial acumen

Interpersonal skills

Cultural sensitivity

Education

Technical schooling diploma Funeral Services / Mortuary Science

Bachelor’s degree in Mortuary Science where required by state law

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations but a single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations

JOB RESPONSIBILITIES

FINANCIAL MANAGEMENT

Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

OPERATIONS

Manage the day-to-day activities ensuring on-time services, exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies. Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff. Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

PEOPLE DEVELOPMENT

Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration. Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements. Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

Other Funeral Home Management builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company. Develop and implement plans to improve customer satisfaction index and on-line community reviews. Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and teamwork.

MINIMUM Requirements

Education: High School Diploma or equivalent required. At least twelve (12) hours college courses in Finance & Accounting strongly preferred. Location Manager requires Technical schooling diploma Funeral Services / Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law.

Certification/License

Location Manager requires applicable state Funeral Director Licensure.

Experience

At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition. At least two (2) years’ experience managing people and effectively managing budgets and expense control required.

Knowledge, Skills and Abilities

Knowledgeable in Financial and Business acumen. Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers. Proficient in MS Office suite including mail, word, excel, & power point. Local travel up to 20%.

Pay: $100-130k a year

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 11230

Category (Portal Searching): Operations

Job Location: US-NY - Brooklyn

Who we are.

What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.