Funeral Home Receptionist

Foundation Partners Group; Albuquerque (NM); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Meaningful Work

Competitive Pay and Benefits

Career Growth

Supportive Culture

Job summary

Foundation Partners Group is seeking a frontline Receptionist in Albuquerque. You will be the first contact for visitors and calls, relay messages, greet guests, and support the Administrative Assistants to keep operations smooth and compassionate.

Requirements include a high school diploma, proficiency with Microsoft Office, strong communication, and at least one year in an office. Willingness to lift up to 50 lbs and stand or sit as needed.

Qualifications

• High school diploma or equivalent.
• Basic understanding of and ability to use various forms of technology and communications (portals, email, webinars, phone).
• Minimum of one year of work experience in an office environment; funeral industry preferred.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong communication and grammatical skills with excellent follow-up abilities.
• Ability to lift up to 50 lbs and to walk, stand, and sit for long periods.

Responsibilities

• Answers phones with appropriate etiquette and compassion.
• Greets and interacts with customers, directing them as needed.
• Receives and relays messages from internal and external sources.
• Completes filing for documents and case files.
• Participates in weekly updates with the supervisor to share resources and meet goals.
• Maintains an orderly office area and supplies.

Skills

Phone etiquette

Customer service

Microsoft Office

Communication

Attention to detail

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.

What You Will Do

The Receptionist is focused on supporting the Administrative Assistants at a location. The Receptionist is the first point of contact for inbound telephone inquiries and office visitors/guests, including receiving and relaying messages/telephone calls from internal and external sources, greeting guests/visitors, documenting information, responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail, and website addresses.

Overview & Responsibilities:

• Answers phones and fields questions with appropriate phone etiquette and compassion
• Greets and interacts with customers, handling inquiries and directing them according to specific needs
• Receives and relaying messages/telephone calls from internal and external sources
• Completes filing for documents and case files
• Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
• Ensures office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely

Requirement & Qualifications:

• High school diploma or the equivalent
• A basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone
• Minimum of one year ofwork experience in an office environment of a small business -- the funeral industry is preferred
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong communication and grammatical skills, with the ability to proof workHigh attention to detail and accuracy, with excellent follow-up skills
• Must be able to talk, listen and speak clearly on the telephone and in-person
• Ability to lift to 50lbs safelyand walk, stand, and sit for long periods

What We Offer

• Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
• Competitive Pay and Benefits:
  o Medical, dental, prescription, and vision insurance
  o Vacation, sick, and holiday pay
  o Wellness Rewards
  o 401k with company match
  o Company-paid life insurance, long-term disability, and short-term disability
• Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
• Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.

Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.

Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.