Funeral Home Manger

S.E. Combined Services of Florida; Temple (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

S.E. Combined Services of Florida seeks an Operations Manager to lead a single funeral home location, drive financial and operating targets, and develop staff with a strong emphasis on client-family expectations.

You will partner with Market Leadership to plan budgets, monitor costs, and ensure compliant practices while fostering a culture of ownership and service excellence.

Qualifications

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor's degree in Mortuary Science or as required by state board.
• Funeral Director license as required by state board.

Responsibilities

• Develop annual business plan, budget, and financial goals with leadership.
• Monitor and achieve annual financial goals and oversee expenditures.
• Manage daily activities to ensure on-time services and regulatory compliance.
• Establish location goals, communicate strategies to staff, and supervise frontline managers.
• Recruit, train, and develop staff; conduct performance reviews and retention efforts.
• Participate in community and promotional activities to boost customer satisfaction.

Skills

Evening and weekend availability

MS Office proficiency

Financial acumen

Customer service

Interpersonal skills

Cultural sensitivity

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor's degree in Mortuary Science or related field

Tools

MS Office Suite

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Approve expenditures and invoices including overtime

Operations

• Manage the daily activities ensuring on-time services
• Assure the location's operating practices comply with applicable federal and state regulations and Company policies
• Establish location goals and priorities
• Effectively present and communicate Company and Market strategies, values, and goals to staff
• Manage frontline supervisor's responsibilities, expectations, and accountabilities
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

• Develop a strong, trusting, and reliable team
• Understand team members' career aspirations and provide assignments to develop skills and or close gaps
• Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
• Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (2) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Financial and business acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Excellent customer service skills

Postal Code: 76504

Category (Portal Searching): Operations

Job Location: US-TX - Temple