Funeral Home General Manager at SCI Shared Resources, LLC Phoenix, AZ

SCI Shared Resources, LLC; Phoenix (AZ); On-site; USD 140,000 - 210,000; Full time

Job summary

SCI Shared Resources, LLC in Phoenix, AZ, seeks a Funeral Home General Manager to provide guidance and direction to location leadership, driving business growth, financial performance, and staff development.

You will oversee business and financial management across multiple locations, approve budgets, set goals, and ensure compliance with laws while building brand and customer satisfaction.

Qualifications

• High School Diploma or equivalent is required.
• Funeral Services/Mortuary Science diploma is preferred.
• Bachelor's degree in Mortuary Science is required where allowed by state law.
• Pursuing an Associate's Degree in Finance/Marketing/Business is strongly preferred.

Responsibilities

• Provide guidance to location leadership and strategic direction.
• Approve annual budgets, monitor financial goals, and control costs.
• Oversee multiple locations and lines of business to drive revenue and profits.
• Lead marketing, customer growth, and community engagement efforts.
• Develop staff, foster ownership, and ensure regulatory compliance.

Skills

Strategic planning

Staff leadership

Budget management

Communication

Education

High School Diploma or equivalent

Funeral Services/Mortuary Science diploma

Bachelor's degree in Mortuary Science

Associate's Degree in Finance/Marketing/Business (pursuing)

Tools

MS Office Suite

Job description

Funeral Home General Manager job at SCI Shared Resources, LLC. Phoenix, AZ. Our associates celebrate lives. We celebrate our associates. Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.

Job Responsibilities

Business and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
• Approve expenditures and invoices
• Provides marketing, advertising, community, and customer guidance to location leadership
• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
• Develop and implement plans to improve customer satisfaction index and online community reviews
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability
• Assure the location's operating practices comply with applicable federal & state regulations and Company policies
• Assure safety, quality control, and compliance standards are adhered

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Develop and implement communication plans for key initiatives and change management
• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

• Develop a strong, trusting, empowered, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary
• Writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership

Minimum Requirements

Education

• High School Diploma or equivalent required
• Technical schooling diploma Funeral Services/Mortuary Science preferred
• Bachelor's degree in Mortuary Science where required by state law
• Pursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification / License

• Applicable state Funeral Director licensure required

Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
• At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

• Extenuating Schedule: Typically required to work several evenings or weekends each month
• Working beyond "standard" hours as the need arises
• Travel up to 75%