Funeral Home Manager

Service Corporation International; Monroe (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Service Corporation International in Monroe, NC, seeks an experienced leader to manage the funeral home operations, finances, and staff development. The role emphasizes budgeting, strategic planning, and delivering compassionate, professional service to families served by the location.

You will oversee daily operations, collaborate with corporate departments, and drive process improvements while ensuring regulatory compliance and high service standards. Evening/weekend availability is required.

Qualifications

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science or other degree as required by state/province law.
• Funeral Director license as required by state/province law.
• At least five (5) years’ industry experience with increasing responsibilities.
• At least two (2) years’ experience guiding staff and communicating expectations.
• Prior experience managing people preferred.
• Budgeting and expense control experience preferred.
• Ability to work evenings and weekends.
• Conversant in industry and financial acumen.
• Professional interpersonal skills and cultural sensitivity.
• Proficient in MS Office suite.
• Leadership and negotiation abilities.

Responsibilities

• Develop annual business plan and budget with Market Leadership; set financial, production and revenue goals.
• Collaborate with Finance Field Manager to monitor financial trends and drive goals.
• Approve expenditures and manage overtime within budget.
• Oversee day-to-day operations; ensure on-time services and high customer satisfaction.
• Coordinate with local management for resources and improvements; align with corporate needs.
• Participate in community organizations as part of local promotional efforts.
• Maintain facilities and budgeting for repairs; ensure clean, manicured spaces.
• Plan annual initiatives affecting resources across locations; negotiate solutions.
• Identify innovative solutions to improve efficiency and support change initiatives.
• Lead and develop a strong team; provide coaching and performance feedback.
• Screen candidates and hire/promote skilled staff; recommend pay increases.
• Build effective relationships across the organization.

Skills

Leadership

Budgeting

Staff development

Communication

Problem solving

Analytical thinking

Negotiation

Public speaking

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science preferred

Bachelor’s degree in Mortuary Science or related field

Tools

HMIS

InfoPort

CarePoint

Job description

Job Responsibilities

Financial Management

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
• Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

• Manage the day‑to‑day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on‑time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
• Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identify and implement innovative solutions improving efficiencies. Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjust to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

• May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitate Arrangements Conference while assessing needs and summarizing desired outcomes. Discuss available life insurance and benefits, such as Veterans. Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
• May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirm authorization to proceed with service arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the arrangements.

Leadership and People Development

• Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members’ career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommend pay increases, special pays, and career advancements.
• Build effective business relationships across the organizations.

MINIMUM Requirements

Education

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• At least five (5) years’ industry experience with increasing responsibilities
• At least two (2) years’ experience guiding staff and communicating expectations
• Prior experience managing people preferred
• Budgeting and expense control experience preferred

Knowledge, Skills And Abilities

• Ability to work evenings and weekends
• Conversant in industry and financial acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
• Leadership skills and the desire to manage people
• Cognitive ability including reason, plan, solve problems, think abstractly and analytically, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self‑motivated
• Professional written and verbal communication skills including public speaking, collaboration, and negotiation
• Proficient working knowledge of HMIS, InfoPort, and CarePoint
• Proficient MS Office Suite skills
• Ability to work nights and weekends

Postal Code: 28112-5543

Job Location: US-NC - Monroe