Funeral General Manager

Distro; San Diego (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health Benefits

401K

Job summary

Distro is seeking a General Manager in San Diego to oversee day-to-day operations across multiple departments including Human Resources/Accounting, Building Grounds and Vehicles, Funeral Directors/Arrangers, and Removal/EDRS staff. The GM will ensure staff accountability, exceptional customer service, and community engagement while guiding financial performance and vendor relationships.

The role requires leadership of scheduling, labor management, and compliance with OSHA, FTC rules, and safety

Qualifications

• Education: Bachelor's degree or above; hospitality, hotel management, or business degree preferred.
• Experience: 4–9 years in hospitality and business management.

Responsibilities

• Staff Leadership: recruit, train, and manage licensed funeral directors, arrangers, and staff across departments.
• Financial Management: oversee location P&L, budgets, pricing, and vendor relations.
• Operations & Compliance: ensure services run on schedule and comply with state/federal regulations.

Skills

Staff Leadership

Financial Management

Operations & Compliance

Education

Bachelor's degree or above

Job description

The General Manager position is responsible for day-to-day operations, leads the DSM departments: Human Resources/Accounting; Building Grounds and Vehicles; Funeral Directors/Arrangers; Removal Staff (day and night)/ EDRS Department, Staff Associates; Preparation Room Staff; Night Staff. Hold self and all direct staff to accountable for competing all company assigned assignments, including compliance (OSHA, FTC, Harassment prevention. Oversees all Team Members participating in services ensuring that each staff understands their role and is professionally representing the company's way.

Leads all labor-management components for the location’s staff i.e. scheduling, labor margins, overtime, timecards/blue sheets. Maintains excellent customer service standards, works and directs managers, supervisors in all departments. being a company ambassador to the community and team member development that creates, supports, and sustains a high performance, innovative, and family-oriented culture. A General Manager interacts directly with client's families, handling all aspects of the service and ensuring the client family receives an excellent customer service experience. Promote, build community relationships. Ensure each family is presented with all service and merchandise options; hold weekly staff huddles/updates; quarterly full staff meetings. Contributes to the overall efficiency by maintaining open and effective communication and maintaining accurate and timely client files, adhere to payment policies; Maintains customer service standards; leads facility management to include working with building and grounds staff ensuring the vehicles, building and grounds, I.e. landscaping, painting, and parking lot adequately maintained and facilities look clean and maintained. Leads and oversees and work with staff to manage all financial components, including vendor relationships, accounts payable and receivable, labor management, and oversee balanced staff schedule and vacations.

Key Responsibilities

• Staff Leadership: Recruits, trains, and manages licensed funeral directors and funeral arrangers, preparation room staff, building, vehicles staff, funeral services, evening staff, and staff associates/EDRS personnel.
• Financial Management: Oversees the location's Profit & Loss (P&L), monitors annual budgets, and works with President annually to determine pricing for services and merchandise.
• Operations & Compliance: Ensures all services run on schedule and that the business remains fully compliant with state and federal regulations (e.g., permits, death certificates, and FTC rules).

Qualifications & Requirements

• Education: Bachelor's degree or above;
• . hospitality, hotel management, business degree.
• Experience: A minimum of 4 to 9 years of combined hospitality experience and business management.

Additional information:

• Oversees 1 funeral home and 2 branch offices

The General Manager’s Position is a Full-time position

Monday- Friday (some Saturdays and Sundays if needed.) 8:30am - 6:00pm

Valid state issued funeral director license a plus but not required;

Be a part of a compassionate, mission driven team that values kindness, respect, empathy and exceptional service to the families we serve.

Demonstrates business/management, customer service and good managerial skills with staff; willingness to learn all aspects of funeral services;

Take advantage of ongoing training opportunities within the funeral service industry;

Ability to lead and support the customer satisfaction; works cohesively with staff and builds strong relationships with all staff to give excellent customer service with empathy and kindness.

Benefits

• Health Benefits: Health, Vision, Dental, 401K 7% Annual Salary contribution; company paid life insurance; Vacation, Holidays and Sick Days.

#VensureEmployerSolutions

#LI-PROMOTED

#LI-Onsite