Funeral Director - Advance Planning

Service Corporation International; New Bern (NC); On-site; USD 50,000 - 100,000; Full time

Job summary

A leading funeral service provider in New Bern, NC, is seeking a Funeral Director for Advance Planning to serve client families by facilitating pre-need arrangements. The role emphasizes community engagement and personalized service, essential for revenue generation. Responsibilities include generating leads, establishing family relationships, and collaborating with team members to ensure high-quality services. The position requires a high school diploma, with customer service experience preferred and relevant licensing.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or sales experience preferred.
• Current state/province driver’s license required.

Responsibilities

• Prospect for leads by networking and community engagement.
• Respond to client inquiries in a timely and professional manner.
• Collaborate with funeral directors and staff to provide high-quality service.

Skills

Customer service skills

Empathy and respect

Communication

Networking

Education

High school diploma or equivalent

1-2 years of college

Job description

Funeral Director - Advance Planning page is loaded## Funeral Director - Advance Planninglocations: NC - New Berntime type: Full timeposted on: Posted Todayjob requisition id: Req.158899Our associates celebrate lives. We celebrate our associates.The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.JOB RESPONSIBILITIES**Lead Generation*** Holds self-accountable for prospecting a minimum of 1-2 hours each day* Obtains referrals from families served by the location* Networks and builds community and civic relationships* Explains and presents presentations to families served and referred families* Maintains and tracks activity levels to ensure productivity**Build Relationships with Families*** Responds to client inquiries in a timely, respectful, sensitive and professional manner* Connects with families through listening, honest communication and genuine concern* Develops an understanding of each family’s unique needs and offers solutions that provide value to them* Stays in touch with families to ensure satisfaction* Prepares for all appointments and performs all procedures with professionalism and attention to detail* Follows through on all customer problems and requests* Builds trust-based relationships to earn the right to ask for referrals* Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning**Teamwork*** Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future* Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service* Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales* Shares family concerns with rest of the SCI team**MINIMUM REQUIREMENTS****Education*** High school diploma or equivalent* 1-2 years of college or an equivalent of education and experience**Experience*** High school equivalency and 1-2 years of college or an equivalent of education and experience* 1-2 years of customer service or sales industry experience preferred **Licenses*** Current state/province issued driver’s license with an acceptable driving record* Insurance license if required by state/province law and as prescribed by each state board* State Funeral Directors License* Funeral Directors License**Knowledge, Skills and Abilities*** Must be able to pass the Company’s internal presentation certification within thirty days of hire* Ability to work a number of evenings and or weekends every month* Ability to drive frequently* Ability to obtain and maintain an insurance license if required by state/province* Flexible hours but, at times must have the ability to work up to 12 hours in a day* Ability to treat others with empathy and respect* Knowledge of computers and some software* Customer service skillsCompensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)Postal Code: 28560Category (Portal Searching): SalesJob Location: US-NC - New Bern