Funeral Director

MissionHires; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

MissionHires is seeking an actively licensed Georgia Funeral Director and Embalmer to lead day-to-day service, operations, customer care, compliance, and staff support at the Alpharetta location.

This role requires eligibility to serve as Funeral Director in Full and Continuous Charge (FDFCC), a strong commitment to compassionate family service, and the ability to grow revenue, maintain community relationships, and uphold high operational standards.

Qualifications

• Active Georgia Funeral Director and Embalmer license.
• At least three years of experience as a licensed Funeral Director.
• Eligible for approval as Funeral Director in Full and Continuous Charge (FDFCC).
• Ability and willingness to commute to Alpharetta, GA.

Responsibilities

• Lead day-to-day operations at the Alpharetta location, ensuring services align with company standards, policies, and laws.
• Provide compassionate, tactful support to families through arrangements, services, follow-up, and communications.
• Present products and options to families, address objections, and help secure at-need and pre-need revenue.
• Ensure payment is collected before services are delivered and follow accounting, contracts, and reporting procedures.
• Build relationships with families, community groups, and referral sources to grow calls and market share.
• Communicate differentiators, including pricing, locations, and company-owned crematories, to families.
• Maintain ownership of family files, coordinate tasks and merchandise orders, and upload documents.

Job description

MissionHires is seeking an actively licensed Georgia Funeral Director and Embalmer to lead day-to-day service, operations, customer care, compliance, and staff support at the Alpharetta location. This role requires eligibility to serve as Funeral Director in Full and Continuous Charge (FDFCC), a strong commitment to compassionate family service, and the ability to grow revenue, maintain community relationships, and uphold high operational standards.

How You'll Contribute

• Lead daily operations at the assigned location and ensure services are delivered in accordance with company standards, policies, and applicable laws.
• Provide compassionate, tactful, and responsive support to families throughout arrangements, services, follow-up, and all related communications.
• Present all available products and service options to families, address objections professionally, and help secure at-need and pre-need revenue.
• Ensure payment is collected or secured before services are delivered and follow established accounting, contract, and reporting procedures.
• Build and maintain relationships with customers, community organizations, religious groups, and referral sources to grow calls, customer loyalty, and market share.
• Communicate our client's differentiators to prospective families, including pricing options, multiple locations, and company-owned crematories.
• Maintain ownership of assigned family files, coordinate required tasks and merchandise orders, and promptly enter and upload completed information and documents.
• Provide families with regular updates, follow on-call phone procedures, and ensure customer needs are met or exceeded.
• Maintain high standards for the care and presentation of decedents, facilities, grounds, vehicles, and services.
• Participate in services and support operations at other locations as needed.
• Monitor and manage inventory, work with leadership on pricing exceptions, use preferred vendors, and support budget and expense-management practices.
• Complete required reports and monthly expense reports accurately and on time.
• Ensure compliance with company policies, state and federal requirements, identification procedures, GPL distribution, licensing requirements, and audit improvements.
• Use required PPE, identify and address safety concerns, and promptly document and report accidents or incidents.
• Train, cross-train, coach, and support staff; help lead morning huddles; and serve as a positive role model for professionalism, appearance, timeliness, and teamwork.
• Resolve customer and employee concerns promptly and professionally.
• Encourage satisfied families to provide online five-star reviews and identify opportunities to improve service.

What Makes You a Great Fit

• Active Georgia Funeral Director and Embalmer license.
• At least three years of employment experience as a licensed Funeral Director.
• Eligible for approval as Funeral Director in Full and Continuous Charge (FDFCC).
• Ability and willingness to allow use of the Funeral Director license as needed to meet state FDFCC requirements.
• Ability to commute reasonably to Alpharetta, Georgia,
• Demonstrated knowledge of funeral home operations, customer service, arrangements, services, and applicable industry regulations.
• Strong communication, empathy, diplomacy, attention to detail, and follow-through when serving families.
• Ability to lead, coach, and collaborate effectively with staff.
• Ability to comply with safety practices, PPE requirements, company policies, and state and federal regulations.
• Ability to participate in on-call coverage and support other locations as needed.