Job Overview
This support role performs a variety of manual and office tasks in preparation of, during and after funeral services to ensure services run smoothly and as planned.
Duties include setting up rooms for ceremonies, copying memorial materials, greeting and escorting friends of the family, driving family members and cleaning vehicles. Funeral Attendants also assist with the preparation of the deceased and casket. The ability to work beyond standard business hours, including weekends and holidays, is required.
Job Responsibilities
- Prepare casket and deceased for visitation or funeral services, including dressing casket, adjusting deceased clothing and jewelry, and transporting casket through hallways.
- May assist with lifting deceased.
- Prepare rooms for a variety of services: setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn.
- Greet visitors, provide programs, answer questions, and provide funeral services information.
- May serve as pallbearer.
- May drive families to cemetery site.
- After services, remove, clean, and properly store company property, and package, load, or deliver family mementos, keepsakes, and flowers.
- Courteously answer phones, screen callers, and take ‘first call’ information.
- Notify staff members when appointments arrive and escort guests to appropriate rooms.
- Maintain reception area and refreshments: making coffee, disposing of trash, replenishing supplies, straightening, cleaning, or vacuuming.
- Review documents for accuracy.
- Data entry of document information into proprietary systems.
- Receive deliveries.
- Make copies, scan, fax, fold/prepare memorial materials, and perform other mailroom tasks.
- Transport, pick up, and deliver documents, family mementos, flowers, and similar articles safely to destination, including family residences, care centers, or funeral homes.
- Wash, vacuum, and clean vehicles to ensure vehicle is presentable.
- Fuel vehicles as necessary; follow safety guidelines and expenditure processes.
Minimum Requirements
- Education: High School Diploma or equivalent.
- Certification/License: Valid state issued driver’s license with an acceptable driving record.
- Experience: No prior work experience required. Funeral industry experience preferred.
Knowledge, Skills and Abilities
- Ability to follow instructions given over the phone or in person.
- Ability to use personal computer and type.
- Ability to work and communicate effectively with others.
- Ability to work with kindness and compassion for the deceased and their families.
- Ability to maintain composure in challenging situations.
- Good verbal and written communication skills.
- Ability to maintain confidentiality.
- Ability to work with colleagues to accomplish tasks.
- Ability to work evenings and weekends.
- Ability to lift up to 50 pounds; push/pull up to 200 pounds.
Work Conditions
- Work Environment: Work indoors and outdoors during all seasons and weather conditions. Professional dress required when in contact with families. Drive company owned vehicles with and without passengers in surrounding community with varying traffic conditions.
- Work Postures: Frequent, continuous periods standing up to 6 hours per day; climbing stairs frequently.
- Physical Demands: Lift up to 50 pounds; push/pull up to 200 pounds. Physical effort requiring manual dexterity, paperwork, calculators, computers, and phone usage.
- Work Hours: Working beyond “standard” hours, including weekends, nights and holidays.
Compensation and Benefits
- Salary: $20.00/hour.
- Benefits: Part-time associates working an average of 20 hours per week may be eligible for 401(k).