Funeral Assistant

Park Lawn Corporation; Canton (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a compassionate Funeral Assistant to provide exceptional service to families during their time of need. This role involves direct interaction with clients, ensuring their comfort and satisfaction while assisting with various tasks related to funeral services. Join a dedicated team that values integrity and personal growth, and be part of a supportive environment that offers robust health plans, retirement options, and opportunities for professional development. If you have a strong work ethic and a desire to make a meaningful impact, this position is perfect for you.

Benefits

Robust Health and Welfare Plans

401k and Roth Retirement Plan options

Employee Discounts on services

Variety of Vacation, Personal Days, and Sick Days

Qualifications

• 1+ year experience in client relations or related field required.
• Valid state-issued driver’s license in good standing required.

Responsibilities

• Assist client families and ensure their needs are met during services.
• Maintain cleanliness in public spaces before and after services.
• Assist in funeral services including greeting visitors and coordinating pallbearers.

Skills

Communication Proficiency

Customer Service Orientation

Teamwork Orientation

Detail Orientation

Time Management

Education

Four-year degree or equivalent experience

Job description

Join to apply for the Funeral Assistant role at Park Lawn Corporation.

Description

Why Work for Wells Funeral Home - Canton?

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.
• Financial assistance programs encouraging employees through education and development in industry-related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being, and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days, and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Job Details

Description

Why Work for Wells Funeral Home - Canton?

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry-related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being, and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days, and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior, and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction.

Essential Functions

• Ensures that client families and/or other persons entering the office receive the information or assistance they require.
• Assists the team in the movement of the casketed deceased and other related items in and out of visitation areas, funeral home chapel, church, or other service locations.
• Ensures that public spaces such as lobby, chapels, restrooms, and reception areas are clean and prepared before and after scheduled services.
• Assists client families in and out of limousines, with special attention to the handicapped and elderly.
• Assists in funeral services and visitations, including greeting visitors, coordinating pallbearers, and parking.
• Other duties as assigned.

Competencies

• Communication Proficiency
• Teamwork Orientation
• Detail Orientation
• Thoroughness
• Customer Service Orientation
• Time Management

Required Education, Experience, Certifications, and Licensure

• Four-year degree or equivalent combination of education and experience preferred.
• Minimum of 1-year experience in client relations or related field.
• Valid state-issued driver’s license in good standing and acceptable driving record.

Additional Eligibility Qualifications

• Attend and perform work professionally and courteously according to employer requirements.
• Willingness to participate in growing market share through community involvement.
• Ability to read, write, and speak English fluently; bilingual is a plus.
• Effective communication with internal and external customers, community leaders, and grieving families.
• Empathy, tact, and patience in emotionally charged situations.
• Maintain a positive attitude through organization and communication.
• Handle multiple projects, prioritize tasks, exercise good judgment.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Physical Demands and Work Environment

• Indoor office setting; outdoor duties may expose to weather, uneven ground, dust, fumes.
• Use of equipment including computer, fax, copier, phone, AV system, body lift, transport devices, vehicle.
• Regularly required to climb, sit, stand, bend, kneel, lift to 25 pounds, reach, push, pull.
• Potential exposure to chemicals and bloodborne pathogens; low risk.
• Overtime may be necessary.

Travel

• Up to 10% local and overnight travel, primarily during business hours.

Other Duties

This job description is not exhaustive; duties may change at any time.