Funeral Services Assistant (part-time)

Service Corporation International; Wayland (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in individual and family services seeks a Funeral Services Assistant in Wayland, MA. The role involves providing administrative support during funeral operations, assisting families, and ensuring services are carried out with compassion and professionalism. Ideal candidates have a high school diploma and prior customer service experience.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Proficient with MS Office suite preferred.

Responsibilities

• Prepares for services and clerical duties including phone answering.
• Assists with respectful preparation of remains as permitted.
• Greets client families and assists during visitations.

Skills

Communication

Compassion

Customer Service

Education

High school diploma or equivalent

Tools

MS Office

Job description

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Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time
  
  

MINIMUM Requirements

Education

• High school diploma or equivalent
  
  

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
  
  

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required
  
  

Knowledge, Skills And Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player
  
  

Postal Code: 49348

Category (Portal Searching): Operations

Job Location: US-MI - Wayland

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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