Fundraising Participant Specialist

St. Baldrick's Foundation; United States; Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer-m

PTO, sick time, and paid holidays (flo

Floating holidays

Hybrid work arrangement

Job summary

The St. Baldricks Foundation is seeking a high-energy Peer-to-Peer Fundraising Specialist who loves coaching people and can sparking new conversations.

You will be the primary partner for fundraising volunteers, helping them navigate their peer-to-peer journeys from start to finish. You will grow the fundraising participant base by starting conversations, pitching the program, and enlisting new individuals to fundraise for our cause.

Qualifications

• Minimum 2 years of customer service experience
• Fundraising understanding and 2 years of exposure to volunteer environments

Responsibilities

• Serve as primary contact for assigned volunteers, providing coaching and support.
• Help volunteers launch local fundraising events and plan strategies.
• Partner with volunteer organizers and committees for recruitment and promotion.
• Execute proactive outreach to grow events including cold calling and community engagement.
• Manage inquiries via call center, online applications, or direct assignments.
• Maintain accurate documentation and run performance reports.
• Collaborate with internal teams to improve systems and fundraising experience.

Skills

Coaching people

Relationship-building

Verbal communication

Active listening

Written communication

Time management

Multi-tasking

Microsoft Office

Data tracking

Tools

Microsoft Office

Job description

The St. Baldricks Foundation is a volunteer- and donor-powered charity dedicated to supporting the most promising research to find cures for childhood cancers and give survivors long, healthy lives. As the largest private funder of childhood cancer research grants in the United States and the world, St. Baldricks funds the brightest minds in the field, ensuring that children everywhere have access to the most advanced life-saving treatments. www.stbaldricks.org

Join the fight against childhood cancer! The St. Baldricks Foundation is seeking a high-energy Peer-to-Peer Fundraising Specialist who loves coaching people and isn't afraid to spark new conversations. If you are a natural relationship-builder who can boldly inspire others, recruit new participants, and drive fundraising growth, we want you on our team!

About the Role

Are you a passionate communicator who loves coaching others and making a tangible impact? The St. Baldricks Foundation is looking for a Peer to Peer Fundraising Specialist to empower our incredible community of supporters. In this role, you will serve as the primary point of contact and dedicated partner for our fundraising volunteers and participants, helping them navigate their peer-to-peer fundraising journeys from start to finish.

We are looking for a results-driven individual who will actively grow our fundraising participant base. You should be completely at ease starting conversations, pitching our program, and enlisting new individuals to fundraise for our foundation.

Communication with our volunteers is highly interactive and handled typically by phone, email, and video calls. To maximize funding available for life-saving childhood cancer research, you will collaborate across internal departments to elevate the St. Baldricks brand,

Work Structure & Flexibility

• Southern California Candidates: This position offers excellent flexibility. You will operate on a hybrid schedule, coming into the Monrovia, CA office just 2 to 4 times a month. Note: During the initial training period, you may need to come into the office at least 4 times a week.
• Out-of-State Candidates: We are fully open to hiring out-of-state applicants who have proven experience working successfully in a fully remote environment.

What We Offer (Our Benefits & Culture)

We take pride in our fantastic company culture and heavily prioritize a healthy work-life balance for our team. Our comprehensive benefits package includes:

• Great medical, dental, and vision insurance packages
• 401(k) retirement plan with an employer match and Safe Harbor
• Generous Paid Time Off (PTO), sick time, and paid holidays - including floating holidays
• Strong commitment to work-life balance and a supportive, collaborative company culture
• Competitive rate of $20.00 - $22.00/hourly; exact compensation ranges are based on a range of factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, experience, and geographic location.

Key Responsibilities

• Volunteer Coaching & Mentorship: Serve as the primary point of contact for assigned volunteers, providing consistent and supportive communication typically by phone, email, and video calls to guide them through their fundraising journey.
• End-to-End Campaign Support: Help volunteers launch local events, providing guidance on event planning, fundraising strategies, donation handling, recruitment, sponsorships, publicity, and website guidelines.
• Relationship & Committee Management: Partner with volunteer organizers and committees to develop and execute strategies for volunteer management, participant recruitment, promotion, and long-term succession planning.
• Growth & Outreach: Execute proactive outreach strategies to grow and retain peer-to-peer fundraising events, including cold calling, tabling, and community engagement.
• Inquiry Management: Manage a high volume of events and fundraising inquiries - via the call center, online applications, or direct assignments - while streamlining opportunities for involvement.
• Data & Documentation: Maintain accurate documentation, run performance reports, and analyze data to track progress toward portfolio fundraising goals and inform development strategies.
• Cross-Functional Collaboration: Work closely with internal teams to share volunteer feedback and continuously improve system functionality and the overall fundraising experience.
• Experience: Minimum 2 years of customer service experience, alongside a solid understanding of fundraising and at least 2 years of exposure to volunteer environments.
• Communication Skills: Exceptional verbal, active-listening, and written communication skills are essential. You must be highly engaging, comfortable on the phone, and proficient at providing information and coaching via email and video calls.
• Interpersonal Strengths: Proven ability to build and sustain long-term relationships with team members, inter-departments, and volunteers. Must maintain a positive attitude, maturity, professionalism, diplomacy, and tact under pressure.
• Technical Proficiency: Computer proficient with skilled knowledge of Microsoft Office Suite (Word, Excel, Outlook) and an ability to adapt quickly to data tracking and peer-to-peer platforms.
• Work Dynamics: A self-starter with excellent time management who can stay organized, multi-task, work proactively, and meet strict deadlines in a fast-paced environment.
• Schedule Flexibility: Ability to work seasonal overtime - both nights and weekends may be required based on event schedules (overtime requires approval).