Fundraising Operations Coordinator-Full Time Remote

CDP Community; Boston (MA); Remote; USD 50,000 - 70,000; Full time

Job summary

CDP is seeking a Fundraising Operations Coordinator to support partner stations via CRM-driven donor inquiries, pledge campaigns, and donor benefits fulfillment. This remote, temporary role reports to the Senior Manager of Operations & Support Services.

You will learn nonprofit fundraising practices and work with Salesforce and RevCRM while coordinating campaigns and ensuring data quality in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Ability to meet deadlines in a timely manner.
• Highly organized and detail oriented.
• Collaborates well in an inclusive, open environment.
• Troubleshoots and solves problems within a technological framework.
• Commitment to learning and adapting in a fast-paced office.
• Familiarity with CRM systems is a plus.
• Non-profit or related internship/college coursework is a plus.

Responsibilities

• Assist partner station development staff by researching and resolving donor issues via the case management system.
• Coordinate station pledge drives by creating campaigns and tracking performance.
• Facilitate fulfillment of donor membership benefits, including gifts and acknowledgements.
• Support other Fundraising Operations teams on special projects and daily needs.
• Maintain data quality and integrity within the CRM system.
• Create donation forms to support partner fundraising initiatives.
• Occasional overtime as needed to meet deadlines.

Skills

Communication

Organization

Deadline management

Team collaboration

Problem solving

Learning mindset

Education

Bachelor’s Degree or equivalent

Tools

CRM systems

Microsoft Office Suite

Job description

Fundraising Operations Coordinator-Full Time Remote

Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $1 billion in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

For more information visit www.cdpcommunity.org

Operations Support Services (OSS) Team

The OSS Team is one of six groups within the Fundraising Operations Department, providing essential support to fundraising operations for the Member Service Bureau (MSB) cooperative. This team is responsible for triaging and responding to inquiries from Public Media Organizations (PMO) regarding fundraising operations activities CDP coordinates for the 50+ (and growing) member station MSB cooperative. In addition, the OSS Team manages logistics and provides support for MSB cooperative member on-air pledge drives. Each year, the OSS Team supports over 60,000+ hours of on-air pledge drives and facilitates the fulfillment of more than 150,000 thank-you gift orders.

Position Overview:

As a member of the Operations Support Services team, the Fundraising Operations Coordinator will have the opportunity to learn non-profit fundraising practices and gain experience with Customer Relationship Management (CRM) systems, while working to ensure a sustainable future for NPR and PBS public media organizations across the country. The Fundraising Operations Coordinator works primarily in a Salesforce CRM to assist public media organization employees with their inquiries. The Fundraising Operations Coordinator also works in RevCRM, a non-profit fundraising CRM, to manage a wide array of fundraising initiatives on behalf of our public media Clients. The Operations Support Services team works collaboratively with internal technology, marketing, and client services teams to best serve our partner stations. The Fundraising Operations Coordinator reports directly to the Senior Manager of Operations & Support Services. This is a temporary role that may lead to a permanent position based on business needs and performance.

• Assist partner station development staff by researching and resolving donor issues submitted through the case management system
• Coordinate station pledge drives by creating campaigns and tracking pledge program performance and success
• Facilitate the fulfillment of donor membership benefits, including thank-you gifts and pledge acknowledgements
• Assist other teams within the Fundraising Operations department on special projects and day-to-day operational needs.
• Maintain data quality and integrity within the CRM system
• Create donation forms to support partner station fundraising initiatives
• Occasional overtime/afterhours work required to meet critical deadlines

Experience/Skills

• Strong written and verbal communication skills.
• Ability to meet deadlines in a timely manner
• Ability to be highly organized and detail oriented
• Ability to work well with others in an inclusive & open environment
• Ability to troubleshoot and problem solve within a technological framework
• Commitment to learning and adapting within a fast-paced office environment
• Proficiency with the Microsoft Office Suite and familiarity with CRM systems is a plus
• Non-Profit or Non-Profit related experience in the form of internships or college coursework is a plus

Educational Requirements

Bachelor’s Degree or equivalent work experience

Commitment to Inclusion

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day.

Successful candidates will identify easily with a set of character attributes, as listed below:

• DEI mindset: You embrace and demonstrate a diversity and inclusion mindset and role model these behaviors for the organization.
• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
• A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
• Process Oriented: You’re able to understand, work in, create, and improve processes.
• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].