Fundraising Operations Coordinator

World Central Kitchen, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Premium voluntary benefits

403(b) Retirement Plan with 50% match

Paid Time Off (PTO)

Growth Opportunities

Employee Assistance Program (EAP)

Annual Salary Reviews

Job summary

World Central Kitchen, Inc. in Washington, DC, is seeking a Fundraising Operations Coordinator to join our Development team. You will process donations, enter donor and gift information into Salesforce NPSP, and help answer inquiries with excellent customer service.

You will learn about giving channels, reconcile files, support team projects, and help ensure data accuracy and donor confidentiality in a fast-paced nonprofit environment.

Qualifications

• Prior experience with Salesforce or other CRM databases in fundraising capacity.
• Prior experience in a customer service capacity.
• Demonstrated commitment to accuracy, timeliness, clarity, and detail.
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment.
• Ability to follow documented and verbal instructions and ask clarifying questions as appropriate.
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong communication skills, written, verbal, and interpersonal - with the ability to engage donors, volunteers, and colleagues professionally.

Responsibilities

• Retrieve gift information from various external sources
• Review gift information and identify gifts needing special handling
• Using a variety of methods, clean, transform, and enter gifts into Salesforce
• Review gift entries for quality and accuracy, ensuring gift and donor Information accuracy
• Reconcile files to sync to Finance platform
• Contribute to various team projects as assigned
• Identify areas of improvements related to gift processing
• Meet gift entry deadlines and maintain confidentiality of gifts and donors
• Provide prompt response to internal ad hoc requests for gift information
• Contribute to various team projects as assigned.

Skills

Salesforce CRM

Customer service

Attention to detail

Independence

Communication skills

Tech adaptability

Asana familiarity

Google Workspace

Microsoft Office

Donor engagement

Tools

Salesforce

Asana

Job description

In the full-time non-exempt position of Fundraising Operations Coordinator, part of our growing Development team, the Fundraising Operations Coordinator will be part of the team responsible for processing all the donations received from the generous supporters of World Central Kitchen. You will learn about many charitable giving channels while entering both donor and gift information into Salesforce NPSP. You may be communicating in writing or on the phone with WCK donors, helping answer inquiries and resolving donation issues. In this role, you will be processing gifts, making adjustments, and providing excellent customer service to the people and organizations supporting our mission.

What You Will Do:

• Retrieve gift information from various external sources
• Review gift information and identify gifts needing special handling
• Using a variety of methods, clean, transform, and enter gifts into Salesforce
• Review gift entries for quality and accuracy, ensuring gift and donor Information accuracy
• Reconcile files to sync to Finance platform
• Contribute to various team projects as assigned
• Identify areas of improvements related to gift processing
• Meet gift entry deadlines and maintain confidentiality of gifts and donors
• Provide prompt response to internal ad hoc requests for gift information
• Contribute to various team projects as assigned.

• Prior experience with Salesforce or other customer relationship management (CRM) databases in a fundraising capacity.
• Prior experience in a customer service capacity.
• Demonstrated commitment to accuracy, timeliness, clarity, and detail.
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment.
• Ability to follow documented and verbal instructions and ask clarifying questions as appropriate.
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong communication skills, written, verbal, and interpersonal - with the ability to engage donors, volunteers, and colleagues professionally.

Preferred candidates will also be multilingual.

References and Background Checks

To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity

WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.

E-Verify

For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information.

Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante.

ZERO Premiums

WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire.

• Voluntary Benefits:
• Additional Life Insurance
• Pet Insurance
• Supplemental AD&D
• Flexible Spending Accounts (Dependent Care and Health Care)
• 403(b) Retirement Plan:
• WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire.
• Life & Disability Insurance: 100% employer-sponsored group life and disability insurance provided within 30 days.
• Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays.
• Growth Opportunities: Learning and development support to grow your career.
• Employee Assistance Program (EAP): Free and confidential support for life’s challenges.
• Annual Salary Reviews and additional benefits outlined in the Personnel Manual.

Salary Range:

$25 - $30/ Hour