Fundraising Operations Coordinator

World Central Kitchen; Washington (District of Columbia); On-site; USD 34,000 - 41,000; Full time

Job summary

World Central Kitchen is seeking a Fundraising Operations Coordinator in Washington, DC to join our Development team. This full-time, non-exempt role processes donations, enters donor and gift data into Salesforce, handles inquiries, and ensures accuracy and timeliness in every transaction.

You will retrieve gift information, perform data cleansing, reconcile files to the Finance platform, and support special projects while maintaining donor confidentiality and building strong relationships with

Qualifications

• Prior experience with Salesforce or other CRM databases in a fundraising capacity.
• Prior experience in a customer service capacity.
• Demonstrated commitment to accuracy, timeliness, clarity, and detail.
• Ability to work independently in a fast-paced, dynamic environment.
• Ability to follow documented and verbal instructions and ask clarifying questions as appropriate.
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong written, verbal, and interpersonal communication with donors, volunteers, and colleagues.

Responsibilities

• Retrieve gift information from various external sources.
• Review gift information and identify gifts needing special handling.
• Enter gifts into Salesforce and transform donor data.
• Review gift entries for quality and accuracy with donor information.
• Reconcile files to the Finance platform.
• Contribute to team projects as assigned.
• Identify areas for improvements related to gift processing.
• Meet gift entry deadlines and maintain confidentiality of gifts and donors.
• Provide prompt responses to internal ad hoc requests for gift information.
• Contribute to team projects as assigned.

Skills

CRM experience

Customer service

Attention to detail

Communication

Independent work

Learning new tech

Tools

Salesforce

Asana

Google Workspace / Microsoft Office

Job description

In the full-time non-exempt position of Fundraising Operations Coordinator, part of our growing Development team, the Fundraising Operations Coordinator will be part of the team responsible for processing all the donations received from the generous supporters of World Central Kitchen. You will learn about many charitable giving channels while entering both donor and gift information into Salesforce NPSP. You may be communicating in writing or on the phone with WCK donors, helping answer inquiries and resolving donation issues. In this role, you will be processing gifts, making adjustments, and providing excellent customer service to the people and organizations supporting our mission.

What You Will Do:

• Retrieve gift information from various external sources
• Review gift information and identify gifts needing special handling
• Using a variety of methods, clean, transform, and enter gifts into Salesforce
• Review gift entries for quality and accuracy, ensuring gift and donor Information accuracy
• Reconcile files to sync to Finance platform
• Contribute to various team projects as assigned
• Identify areas of improvements related to gift processing
• Meet gift entry deadlines and maintain confidentiality of gifts and donors
• Provide prompt response to internal ad hoc requests for gift information
• Contribute to various team projects as assigned

Requirements

• Prior experience with Salesforce or other customer relationship management (CRM) databases in a fundraising capacity
• Prior experience in a customer service capacity.
• Demonstrated commitment to accuracy, timeliness, clarity, and detail
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment
• Ability to follow documented and verbal instructions and ask clarifying questions as appropriate
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications
• Strong communication skills, written, verbal, and interpersonal - with the ability to engage donors, volunteers, and colleagues professionally

Preferred Candidates Will Also Be Multilingual.

References and Background Checks

To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity

WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.

E-Verify

For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information.

Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante.

Benefits

• ZERO Premiums: WCK covers 100% of insurance premiums for employees and their dependents, including medical, dental, vision, and group life coverage. Benefits begin on your date of hire.
• Voluntary Benefits:
  • Additional Life Insurance
  • Pet Insurance
  • Supplemental AD&D
  • Flexible Spending Accounts (Dependent Care and Health Care)
• 403(b) Retirement Plan:
  • WCK offers a 50% match up to 8% of employee salary deferrals, beginning within 30 days of hire
• Life & Disability Insurance:
  • 100% employer-sponsored group life and disability insurance provided within 30 days
• Paid Time Off (PTO): Responsible PTO, including vacation, sick, and personal leave, plus paid holidays
• Growth Opportunities: Learning and development support to grow your career
• Employee Assistance Program (EAP): Free and confidential support for life's challenges
• Annual Salary Reviews and additional benefits outlined in the Personnel Manual

Salary Range:

$25 - $30/ Hour