Development Operations Coordinator

World Central Kitchen, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 37,000 - 39,000; Full time

Benefits offered by this job

Insurance premiums covered

PTO

401(k) match

Life & Disability insurance

Growth opportunities

EAP

Job summary

The Coordinator, Development Operations at World Central Kitchen supports the operational infrastructure powering fundraising efforts. You will strengthen workflows, documentation, and admin processes to ensure teams operate efficiently and accurately in line with standards.

You'll manage SOPs, legacy donations documentation, Asana project tracking, donor materials, and internal approvals while collaborating with the Director and cross‑team partners to improve processes and daily operations.

Qualifications

• Minimum of 2 years experience in development operations, fundraising administration, or related nonprofit support role.
• Hands-on experience using a CRM platform, with Salesforce NPSP strongly preferred.
• Strong project management skills with demonstrated ability to coordinate tasks, manage deadlines, and ensure follow-through across multiple priorities.
• Demonstrated ability to effectively engage with donors, volunteers, and other constituents in-person, by phone, and in writing.
• Exceptional attention to detail, accuracy, and organizational skills.
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment.
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong communication skills—written, verbal, and interpersonal—with the ability to engage donors, volunteers, and colleagues professionally.

Responsibilities

• Coordinate and track operational tasks across the Development Operations team, ensuring deadlines and deliverables are met.
• Establish, update, and maintain Standard Operating Procedures (SOPs) for key Development functions to promote consistency and clarity.
• Support the Director, Development Operations with cross-team project management and process follow-up.
• Manage administrative workflows related to legacy donations, including documentation, communication coordination, and internal processing requirements.
• Support administrative processes associated with donor gifts, agreements, contracts, and internal approval workflows.
• Maintain organized files, templates, and documentation for team-wide use.
• Provide Asana project management support, including task creation, updates, reminders, and timeline monitoring.
• Assist in identifying workflow inefficiencies and help implement streamlined processes to enhance operational effectiveness.
• Learn and use internal systems (e.g., Salesforce, project management tools) to support team needs and improve daily operations.
• Support a variety of donor stewardship and operational projects, such as: Quarterly stewardship reports, Handwritten or personalized outreach projects, Presentation materials and donor-facing content, Activation support, including First Alerts.
• Contribute to various team projects as assigned

Skills

Project management

Attention to detail

Organization

Communication skills

Multilingual preferred

Tools

Asana

Salesforce

Google Workspace

Microsoft Office

Apple applications

Job description

The Coordinator, Development Operations plays an essential role in supporting the operational infrastructure that powers World Central Kitchen’s (WCK) fundraising efforts. As part of the Development Operations team, this position strengthens internal workflows, documentation, and administrative processes to ensure Development teams operate efficiently, accurately, and in alignment with organizational standards. The Coordinator brings strong project management skills, exceptional attention to detail, and a proactive approach to organizing and executing operational tasks.

This role supports a variety of Development functions, including maintaining SOPs, coordinating administrative processes related to legacy donations and donor documentation, supporting project tracking in Asana, and assisting with stewardship and special projects. The Coordinator helps identify workflow inefficiencies, recommends process improvements, and ensures consistent follow-up across tasks and cross-team initiatives.

Serving as a reliable and adaptable team member, the Coordinator collaborates closely with the Director of Development Operations and partners across fundraising teams to ensure smooth communication, timely delivery of materials, and well-documented processes. This position is ideal for someone who thrives in a dynamic environment, enjoys bringing clarity and structure to complex workflows, and is eager to learn new technologies in support of scalable fundraising operations. Occasional travel and work, including on evenings, weekends, and holidays, may be required.

WHAT YOU WILL DO

• Coordinate and track operational tasks across the Development Operations team, ensuring deadlines and deliverables are met.
• Establish, update, and maintain Standard Operating Procedures (SOPs) for key Development functions to promote consistency and clarity.
• Support the Director, Development Operations with cross-team project management and process follow-up.
• Manage administrative workflows related to legacy donations, including documentation, communication coordination, and internal processing requirements.
• Support administrative processes associated with donor gifts, agreements, contracts, and internal approval workflows.
• Maintain organized files, templates, and documentation for team-wide use.
• Provide Asana project management support, including task creation, updates, reminders, and timeline monitoring.
• Assist in identifying workflow inefficiencies and help implement streamlined processes to enhance operational effectiveness.
• Learn and use internal systems (e.g., Salesforce, project management tools) to support team needs and improve daily operations.
• Support a variety of donor stewardship and operational projects, such as:
  • Quarterly stewardship reports
  • Handwritten or personalized outreach projects
  • Presentation materials and donor-facing content
  • Activation support, including First Alerts
• Contribute to various team projects as assigned

• Minimum of 2 years experience in development operations, fundraising administration, or related nonprofit support role.
• Hands-on experience using a CRM platform, with Salesforce NPSP strongly preferred.
• Strong project management skills with demonstrated ability to coordinate tasks, manage deadlines, and ensure follow-through across multiple priorities.
• Demonstrated ability to effectively engage with donors, volunteers, and other constituents in-person, by phone, and in writing.
• Exceptional attention to detail, accuracy, and organizational skills.
• Demonstrated ability to take initiative, work independently, and thrive in a fast-paced, dynamic environment.
• Ability to learn new technologies and platforms quickly; familiarity with Asana, Salesforce, or similar tools is a plus.
• Proficiency in Google Workspace, Microsoft Office, and/or Apple applications.
• Strong communication skills—written, verbal, and interpersonal—with the ability to engage donors, volunteers, and colleagues professionally.

Preferred candidates will also be multilingual.

Application & Cover Letter
This application requires a cover letter that explains your interest in this position and in working for WCK.

References and Background Checks
To help ensure the safety of our communities and our teams, our selection process will include reference and background checks, subject to any legal or regulatory requirements.

Equal Opportunity
WCK is an equal opportunity employer committed to inclusion and diversity and to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of employment at this time.

E-Verify
For US based employment, WCK participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Please view the E-Verify posters here with important information.

Para empleados en los EEUU, WCK participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Haz clic aquí para ver los carteles de E-Verify con información importante.

ZERO Premiums: WCK covers100% of insurance premiumsfor employeesand their dependents, includingmedical, dental, vision, andgroup lifecoverage. Benefits beginon your date of hire.

• Voluntary Benefits:
• Additional Life Insurance
• Pet Insurance
• Supplemental AD&D
• Flexible Spending Accounts (Dependent Care and Health Care)
• 403(b) Retirement Plan:
• WCK offers a50% match up to 8%of employee salary deferrals, beginning within30 daysof hire.
• Life & Disability Insurance:
• 100% employer-sponsoredgroup life and disability insurance provided within30 days.
• Paid Time Off (PTO):
• Responsible PTO, includingvacation, sick, and personal leave, pluspaid holidays.
• Growth Opportunities:
• Learning and development support to grow your career.
• Employee Assistance Program (EAP):
• Free and confidential support for life’s challenges.
• Annual Salary Reviews and additional benefits outlined in thePersonnel Manual.

Salary Range:$27 - $28/ Hour