Functional Support Administrator with Security Clearance

BlueWater Federal Solutions; Montgomery (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Bluewater Federal is seeking a Functional Support Administrator to provide first-line technical and operational support for the BMx program supporting Maxwell AFB and USAF users.

Responsibilities include installing and maintaining workstations, troubleshooting issues, onboarding users, coordinating escalations, sustaining endpoint security, and documenting resolutions.

Qualifications

• 3+ years of technical support experience.
• Active Secret clearance required.
• Security+ certification preferred.
• Experience with Endpoint support and client/server troubleshooting, Windows administration, device configuration, and user support.

Responsibilities

• Provide first-line technical and operational support for BMx users and systems.
• Install, configure, and maintain workstations, peripherals, and client/server devices.
• Troubleshoot hardware, software, connectivity, and access issues.
• Support user onboarding, account management, and operational readiness activities.
• Coordinate escalations to technical SMEs and Help Desk personnel as required.
• Maintain endpoint security and configuration compliance.
• Document support activities and resolution actions.

Skills

Endpoint support

Client/server troubleshooting

Windows administration

Device configuration

User support

Job description

Overview Bluewater Federal is looking for a Functional Support Administrator to support the USAF at Maxwell AFB. The Base Maintenance (BMx) Family of Systems program provides critical lifecycle support for enterprise U.S. Air Force logistics and maintenance systems that enable global mission readiness and sustainment operations. Responsibilities * Provide first-line technical and operational support for BMx users and systems.

• Install, configure, and maintain workstations, peripherals, and client/server devices.
• Troubleshoot hardware, software, connectivity, and access issues.
• Support user onboarding, account management, and operational readiness activities.
• Coordinate escalations to technical SMEs and Help Desk personnel as required.
• Maintain endpoint security and configuration compliance.
• Document support activities and resolution actions. Qualifications * 3+ years of technical support experience.
• Must have an active Secret clearance
• Security+ certifications are preferred
• Experience with Endpoint support, Client/server troubleshooting, Windows administration, Device configuration, User support