Functional Risk Support I

Truist; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Paid sick days

Paid holidays

Job summary

Truist is seeking a data-driven Operations Analyst to monitor and report daily banking data related to lending and portfolio management, ensuring accuracy and compliance across regulatory guidelines.

The role collaborates with Portfolio Managers, analyzes trends, and supports regulatory reporting while handling adverse actions, disclosures, fraud alerts, and permissible purpose reviews in a fast-paced environment, delivering clear, actionable insights.

Qualifications

• Requires High School Diploma or equivalent with 3 years banking operations or retail banking experience.
• Proficient with Microsoft Office and other bank applications for research and reporting.
• Strong communications and organizational skills.
• Ability to interact with clients professionally.

Responsibilities

• Collaborate with Portfolio Managers to support portfolio management processes.
• Monitor and process Adverse Action Letters and Disclosures within regulatory guidelines.
• Monitor and clear Equifax Fraud alerts.
• Monitor and process Permissible Purpose reports for Centralized Lending Hubs within regulatory guidelines.
• Create and maintain databases and management reports, interpreting data, and identifying trends.

Skills

Data analysis

Communication skills

MS Office

Client interaction

Education

Associates degree in accounting/finance

Job description

Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Job Description

Monitor, identify, research, compile, and report daily operational data related to specialized transactions, portfolio management activities, productivity, and quality issues. Resolve issues related to specialized complex operation functions.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Collaborate with all Portfolio Managers to support activities associated with the complete portfolio management process including lettering, tickler management, research, trigger activity and delinquency monitoring
• Monitor and process Adverse Action Letters and/or Disclosures for Centralized Lending within established regulatory guidelines
• Monitor and clear Equifax Fraud alerts
• Monitor and process Permissible Purpose reports for all Centralized Lending Hubs within established regulatory guidelines. Ensure proper documentation was received prior to pulling client credit reports
• Create and maintain databases and management reports, interpreting data, and identifying trends

Qualifications

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent and 3 years banking operations or retail branch banking experience with an emphasis on research and analytical concepts
• Proficient with Microsoft Office and other bank applications necessary for research and reporting
• Strong communications and organizational skills
• Ability to interact with clients in a professional manner

Preferred Qualifications

• Associates degree with an emphasis in accounting/finance or 5 years equivalent work experience in the financial industry
• Working knowledge of online systems and banking regulations
• Experience in portfolio management or underwriting

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• For more details on Truist’s generous benefit plans, please visit our Benefits site.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
• As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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