Functional Product Analyst

Highmark Health; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

Highmark Health is looking for a Functional Product Analyst to support the Provider Data Exchange lifecycle. The candidate will collaborate with stakeholders to define business capabilities and manage product requirements. Essential duties include conducting business analysis, facilitating communications, and ensuring successful delivery of capabilities. A Bachelor’s degree in a relevant field is required along with 3 years of experience in business analysis. The role offers a chance to work closely with cross-functional teams to drive product initiatives forward.

Qualifications

• 3 years in a Business Analysis and/or Analyst role.
• 6 years of related and progressive experience in lieu of Bachelor's degree.

Responsibilities

• Capture capability needs and drive quality business solutions.
• Participate in the full product management delivery life cycle.
• Support aspects of business analysis and user testing.
• Effectively communicate with team members and stakeholders.
• Participate in sprint plans and ensure alignment with objectives.
• Ensure compliance and obtain necessary approvals.

Skills

Analytical Skills

Problem‑Solving

Communication Skills

Report Writing

Agile Methodology

Agile Project Management

Product Management

Critical Thinking

Analysis

Elicitation/Documentation skills

Education

Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field

Job description

JOB SUMMARY

This job supports one or more analytical aspects of the product management lifecycle, with a focus on Provider Data Exchange. Working within this sub-product scope, the candidate uses regular judgment and discretion to collaborate with customers and business stakeholders in order to understand business capability needs and translate them into detailed business requirements for new or modified capabilities. The candidate also contributes data and analysis to the creation of business cases and cost–sheet analysis to support product strategy and informs the evolution of the product roadmap. They will perform research, analyze data to determine business problems and trends, assess business processes and business rules to identify and recommend opportunities for process improvements. The candidate partners closely with business and delivery partners across the product lifecycle to ensure the integrity and success of the capabilities throughout the product lifecycle and to inform the prioritization of the product backlog by providing analysis on complexity and dependencies. The individual proactively works with delivery partners to verify and govern the delivery of customer needs, ensuring on‑time, quality delivery. Additionally, the candidate provides root‑cause analysis for production issues, formulates corrective action plans, and identifies, documents, and resolves risks, defects, and issues. The Functional Product Analyst builds organizational and deep subject matter expertise —with a focus on provider data exchange, exchanging data digitally and enabling secure, compliant, real‑time, and scalable exchange of data across systems and partners. They use knowledge to apply, manage, analyze, and share information with other team members.

ESSENTIAL RESPONSIBILITIES

• Work with Customers, Business Stakeholders, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and/or journey maps, product capability roadmaps, product KPIs/metrics, and implementation/delivery plans.
• Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile/Scrum, Kanban, etc., to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project/delivery status, supporting and governing delivery of in‑house and vendor solutions and providing accurate and concise documentation.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 3 years in a Business Analysis and/or Analyst role

Preferred

• 1 year with Lean/Six Sigma and/or Process Improvement
• 1 year in the Health Insurance Industry
• 1 year in the Healthcare Industry

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Lean/Six Sigma
• Project Management Professional (PMP)
• Business Analysis Professional (IIBA)
• Human Centered Design (HCD)/Design Thinking

SKILLS

• Analytical Skills
• Problem‑Solving
• Communication Skills
• Report Writing
• Agile Methodology
• Agile Project Management
• Product Management
• Critical Thinking
• Analysis
• Elicitation/Documentation skills

TRAVEL REQUIREMENT

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Office‑based. Occasional travel to work sites or between sites.

— Lifting up to 10 pounds constantly, 10 to 25 pounds occasionally, 25 to 50 pounds rarely.

EEO STATEMENT

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.