Functional Analyst II (Hybrid)

CareFirst, Inc.; Washington (District of Columbia); On-site; USD 55,000 - 110,000; Full time

Job summary

CareFirst, Inc. is seeking a Functional Analyst to support Operations by analyzing processes, identifying project phases, and describing requirements in workflow diagrams.

The role focuses on reporting, data validation for internal/external audits, and training users on new systems. Candidates should have a Bachelor's in Business Administration or equivalent experience, 2 years in an analyst role or 4 years in operations, and strong MS Office skills with the ability to communicate clearly and

Qualifications

• Bachelor's Degree in Business Administration or related field; or 4 additional years of relevant work experience in lieu of a Bachelor's.
• 2 years experience as a Functional Analyst or 4 years in an operational role (level 2+).
• 7-9 years experience in an operations role preferred.
• Strong MS Office skills; ability to create graphics and report to non-technical audiences.
• Excellent written and verbal communication; ability to meet deadlines and manage multiple requests.

Responsibilities

• Prepares operations information and reports by collecting, analyzing, and summarizing data for audits and identifying efficiencies.
• Identifies project requirements by interviewing customers and analyzing operations; documents results and phases.
• Prepares customers to use system by conducting training; writing documentation; providing support.
• Develops operation solutions by describing requirements in workflow diagrams and analyzing capabilities.
• Reviews systems and enforces operation standards; investigates problems and ensures data integrity.

Skills

Graphics creation & reporting

Team collaboration

Effective communication

Deadline management

Customer service mindset

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office

Job description

Resp & Qualifications

PURPOSE:

Accomplishes Operations Objectives by analyzing operations; identifying project phases and elements, describing requirements in a work-flowchart and diagram; studying system capabilities; preparing system requirements; reporting analysis, conducting training; writing business requirements for scripting/documentation, data validation for internal/external audits.

ESSENTIAL FUNCTIONS:

• Prepares operations information and reports by collecting, analyzing, and summarizing data and trends for internal/external audits, root cause analysis to identify efficiencies and opportunities for improvement.
• Identifies operations project requirements by interviewing customers (both internal/external); analyzing operations; determining project scope; documenting results; identifying phases and elements.
• Prepares customers to use system by conducting training; writing documentation; providing support and help.
• Develops operation problem solutions by describing requirements in a work-flowchart and diagram; studying system capabilities; analyzing alternative solutions; preparing functional specifications.
• Review/Research operations systems by analyzing and resolving problems; reviewing system integrity and security; establishing and enforcing operation standards.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:

• 2 years experience as a Functional Analyst OR
• 4 years experience in (level 2 or above) operational role.

Preferred Qualifications:

• 7-9 years experience in an operations role.

Knowledge, Skills and Abilities (KSAs)

• Highly proficient in Microsoft Office and similar applications.
• Ability to create graphics and report to non-technical audiences.
• Self-starter and ability to collaborate in a team environment.
• Excellent communication skills both written and verbal.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $55,296 - $109,824

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location.

• In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to allqualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship