Full-Time Warehouse Lead Technician

ICM Corporation; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental vision and flex spending accounts

401k with vested match

On-the-job training

Flexible work schedules

Company workout facility

Job summary

A growing e-commerce and distribution company in Milwaukee seeks a Warehouse Lead Technician to support warehouse operations, train employees, and ensure customer satisfaction. The successful candidate will have strong leadership and problem-solving skills. Benefits include health coverage, PTO, and a supportive work culture.

Qualifications

• Ability to perform essential duties satisfactorily.
• Reasonable accommodations may be made for individuals with disabilities.

Responsibilities

• Support daily tasks of warehouse manufacturing and distribution functions.
• Communicate with customers and sales reps via phone, email, and Live Chat.
• Train all warehouse employees on specific job functions.
• Delegate work to warehouse personnel.
• Inspect warehouse facilities and equipment.

Skills

Self-starter

Strong leadership skills

Analytical problem solving

Critical thinking

Decision-making skills

Supervisory experience

Job description

Description

ICM Corporation (www.catalog-sales.com) is a steadily growing e-commerce/catalog-marketing, distribution and manufacturing company with eight divisions. We have been in business more than two decades, so our track record is well known. We're based in Milwaukee, WI with an affiliate office in Chicago, IL. What's the foundation of our steady growth? We can point to four key reasons why we consistently please our customers:

• We offer a wide range of well-designed products
• Affordable prices
• Speedy delivery
• Exceptional customer service

Job Responsibilities

• The Warehouse Lead Technician is responsible for supporting the daily tasks of the warehouse manufacturing and distribution functions and is the interface of all functions of the warehouse.
• Daily phone, email and Live Chat communication with customers and sales reps
• Daily communication with Assistant Warehouse Manager and Warehouse Manager
• Steps in as Assistant Warehouse Manager when they are out of office.
• Train all warehouse employees on specific job functions.
• Responsible for prioritizing and delegating work to warehouse personnel assuring each job is completed in a professional and timely manner.
• Addressing complaints and resolving problems.
• Ensure warehouse organization.
• Inspect warehouse facilities and equipment and recommends changes in allocation of space.
• Responsible for providing accurate counts of finished goods inventory and timely data entry for shipping and inventory purposes.
• Sales Orders, Invoicing, and Shipping of all customer orders
• Ensure superior customer satisfaction while maintaining a cost-effective operation.
• Assist with warehouse quality and safety.

Benefits

• Health, dental vision and flex spending accounts for all FT Employees
• 3 Health Coverage plans providing employees a choice in benefits and coverage
• PTO and paid holidays
• Company sponsored 401k with vested match
• Short-Term and Long-Term Disability coverage - Life insurance options, Legal Shield and Aflac
• On-the-job training provided
• Cross-training
• Personal & professional growth encouraged
• Flexible work schedules to encourage a healthy work/life balance
• Company workout facility
• Medium business, ran with a small business mentality which includes an open-door policy
• Friendly and open culture

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Required:

• Self-starter
• Strong leadership skills
• Excellent analytical problem solving, critical thinking, and decision-making skills
• Must have supervisory experience in various warehouse settings